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Director of Customer Success

VirtualVocations
Warren, Michigan, United States
Full-time

A company is looking for a Director of Customer Success to lead and scale their customer engagement efforts.Key ResponsibilitiesLead and manage a team of Account Managers to drive client performance and revenue growthDevelop and implement client strategies to expand the product suite and build relationships with key enterprise accountsAnalyze data and provide account-level reporting to ensure business health and forecast accuracyRequired Qualifications10+ years of customer success or account management experience, preferably in a high-growth start-up environment3+ years of experience leading and managing an account management teamProven self-starter comfortable navigating ambiguityDeep knowledge of customer success best practices and experience coaching othersExperience or interest in the digital advertising and e-commerce industries is preferred

17 days ago
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