Job type : Full Time / Permanent
Salary : 55k-65k
Work location : Onsite with flexibility for remote days down the line.
The IT Helpdesk Technician will support the organization's IT infrastructure and deliver exceptional customer service to all employees.
This role requires strong technical skills, problem-solving abilities, and excellent communication. The candidate should be proactive, detail-oriented, and able to manage multiple tasks simultaneously.
Key Responsibilities :
Helpdesk and Technical Support :
- Configure, deploy, and maintain workstations, ensuring timely installation of software and updates.
- Set up and troubleshoot printers, monitors, and other general office equipment.
- Diagnose and resolve hardware and software issues across all end-user devices.
- Provide support for mobile devices, including setup, configuration, and troubleshooting.
- Perform routine system maintenance and updates to optimize performance.
Local and Remote Support :
- Deliver in-person IT support to on-site employees and telephone / remote support for remote and home-based staff.
- Address issues related to setup, logins, and connectivity with applications and software.
- Utilize remote support tools to quickly resolve technical problems for off-site users.
- Track and manage support tickets, ensuring timely resolution and detailed documentation of all issues and solutions.
Office 365 Administration :
- Manage Office 365 user accounts, licenses, and permissions.
- Provide technical support for Office 365 applications such as Outlook, Teams, OneDrive, and SharePoint.
- Offer guidance and training on new Office 365 features and resolve user-related issues.
Project Involvement :
- Support the IT team with various projects as assigned.
- Assist in system upgrades, migrations, and other technical initiatives.
- Collaborate with colleagues to ensure the successful execution of IT projects.
Additional Skills :
- Knowledge of endpoint management tools.
- Familiarity with network protocols and troubleshooting techniques.
- Proficiency in remote support tools and best practices.
Qualifications :
- Ability to work both independently and collaboratively, with strong attention to detail.
- Excellent communication skills, both written and verbal.
- Ability to interact effectively with users of all technical levels.
- Strong multitasking, prioritization, and problem-solving abilities in fast-paced environments.
- Proficiency in Office 365 administration and IT support.
Preferred Experience :
- 2-3 years of experience in helpdesk or IT support.
- Certifications such as CompTIA A+, Network+, or Microsoft 365 Certified : Modern Desktop Administrator Associate.
- Experience with cloud-based services and virtualization technologies.
Work Environment :
- Primarily office-based, with occasional remote support.
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