Job Description
Job Description
The Norton Family has been handling Oklahoma’s automotive needs since 1928 and we take pride in providing the best customer experience possible.
There will be plenty of opportunities for growth, training, and advancement! All you need is the same commitment to excellence we have for our customers!
Compensation is competitive and based on experience
Benefits
- Competitive compensation and bonus opportunities
- Medical, Vision, Dental
- 401k
- Group Life Insurance
- Flexible Spending Account
- Paid Vacation
Responsibilities
- Prepare accurate, complete and honest damage estimates for customers
- Inspect damaged vehicles thoroughly using standard written procedures
- Estimate the cost of repairs and the anticipated time needed to complete repairs
- Monitor repairs as they are made, track costs labor and materials
- Ensure that the work meets quality standards
- Provide exceptional customer service and follow-up
- Coordinate and communicate actions within the dealership and the Collision Center
Qualifications
- Demonstrated ability to work professionally and courteously with customers
- Ability to communicate in English
- Ability to work in a fast pace work environment
- Customer Service experience a plus
- High School Diploma or equivalent required
- Proficient with multi-line phone system and computer skills
- People focused and committed to providing great customer service
- Ability to work in a fast-paced work environment
- Strong organizational and time management skills
- Professional appearance and strong work ethic
Jim Norton Auto Group maintains a strong policy of equal employment opportunity for all qualified employees. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.
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