2 Openings!
Hiring one candidate with 10+ years of experience and one candidate with 15+ years of experience.
Top Secret / SCI Clearance with a Full Scope Polygraph is required.
100% onsite in Annapolis Junction, MD
Key skills and needs : Linux environmentScripting : Bash or Python (required)Configuration : Ansible / Puppet / Salt (required)Containerization : Docker or Kubernetes (highly desired)Terraform experience (optional)Monitoring : Nagios / Splunk (configuration of monitoring)Familiarity and experience with some of the tech stacks used by AEA Development teams : Load Balancing : HAproxy / httpd etc.
Web Servers : Tomcat / Nginx / Java etc.Database : MongoDB / Postgres / MySQL etc.AWS experience or certification (Cloud Architect or SysOps Administrator)DevOps role (Scripting, Ansible / Puppet, Kubernetes, etc.)
Capabilities :
- Provide support for implementation, troubleshooting and maintenance of IT systems
- Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
- Manage the daily activities of configuration and operation of IT systems
- Provide assistance to users in accessing and using IT systems
- Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
- Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client / server / storage / network devices, mobile devices, etc.
- Provide support for the escalation and communication of status to agency management and internal customers
- Optimize system operations and resource utilization, and perform system capacity analysis and planning
- Provide in-depth experience in trouble-shooting IT systems
- Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
- Provide support for the dispatch system and hardware problems and remains involved in the resolution process
- Configure and manage UNIX and Windows (or other applicable) operating systems and installs / loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance
- Support the design of systems, mission architecture and associated hardware
- Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA)
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