Field Service Technician I - Massachusetts

Vantive : A New Company Built On Our Legacy

Baxter is on a journey to separate our $5B Kidney Care segment into a standalone company. Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve.

We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us.

At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre.

Each of us are driven to help improve patients’ lives worldwide. Join us as we revolutionize kidney care and other vital organ support.

Completion of the proposed separation of Kidney Care from Baxter into a standalone company (to be named Vantive) remains subject to the satisfaction of customary conditions.

Your role at Baxter

Every day, Baxter touches the lives of millions of patients and providers worldwide who rely on our essential hospital and renal products and services.

You’ll find Baxter’s products and therapies on nearly every floor, in almost every hospital worldwide, in clinics and in the home.

Baxter’s employees are building upon the company’s rich heritage of medical breakthroughs to advance the next generation of healthcare innovations that enable patient care.

Our commitment to our mission means we are there when patients and healthcare professionals need us, during the critical moments that matter most.

Your team

• You'll be traveling up to 75%. When not traveling, you'd be working remotely!
• Baxter offers dental and medical insurance, paid time off, parental leave, and more.

What you'll be doing

Performs repairs, calibrations, preventive maintenance, installations on electro-mechanical medical equipment within established SLAs, quality, and procedural standards.

• Analyzes equipment failures to determine root cause and performs corrective action.
• Responsible for effective territory management by scheduling service calls, PMs and other service needs within SLAs and plans travel accordingly.
• Ensures test equipment is working properly and calibrated within established intervals.
• Documents all performance and maintenance records on equipment.
• Plans and orders parts vital for service and PM and maintains proper system inventory records.
• Provides guidance and training to customer personnel in establishing operation, maintenance, inspection procedures, and techniques.
• Maintains customer good-will through effective and timely communication of all services rendered, on-site arrival time, and reports any issues.
• Demonstrates presentation of positive demeanor for the company, products, employees, and customers; and maintains proper business appearance.
• Participates in department meetings and training events.
• May participate in installation or field action planning and execution.
• May travel to assist other Field Service Technician’s outside of designated territory.
• Adheres to all environmental, health and safety SOP’s, equipment, policies, and procedures, including any department specific requirements.
• Performs other duties as assigned.

What you'll bring

• Ability to exercise independent judgment to draw accurate conclusions to solve equipment related problems based on available information.
• Basic mathematical skills in addition, subtraction, multiplication, division, and fractions are required.
• Ability to work independently to effectively manage assigned territory.
• Strong social skills with the ability to maintain a high level professional and courteous conduct with peers, internal and external customers.
• Excellent verbal and written communication skills required.
• Ability to work in healthcare settings such as hospitals and clinics and abide by customer personal protective equipment (PPE) requirements including, but not limited to gowning and facial masks.
• Requires the ability to carry out the physical requirements of the job including kneeling and standing for long periods of time, squatting, bending, lifting, pulling, twisting.

Ability to regularly lift and / or move up to 50 pounds and occasionally lift and / or move in excess of 50 pounds using lifting aids, technologies, or appropriate assistance.

• Must be able to sit and drive extended distances as per region requirements or fly for a number of hours. Must have valid driver’s license.
• Must be able to travel including overnight stays as required.
• Associate’s degree or higher in engineering, biomedical equipment technology, or computer science.
• OR Associates degree or higher in non-related field with 3+ years of electro-mechanical troubleshooting experience.
• OR Biomedical Engineering Technology (BMET) certification with 3+ years of electro-mechanical troubleshooting experience.
• OR completion of a U.S. military electrical or electrical biomedical equipment technology program.
• Previous field service experienced is preferred

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