Manager, IT Operations Research and Advanced Analytics

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you.

As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.

Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

This job is a member of the leadership team in the Operations Research and Advanced Analytics (OR&AA) team. Positioned within the Information Technology organization, the OR&AA team at American Airlines has a long history of being on the leading edge of analytics in the airline domain.

Nearly four decades ago we launched the revenue management revolution with our yield management strategy. Today our diverse team of passionate analytics professionals supports decision making across the airline, including pricing and revenue management, fleet and network optimization, crew and flight scheduling, airport and maintenance operations and customer / social media analytics.

We are constantly on the lookout to bring together exciting technologies, like big data, with cutting-edge analytical methods, like deep learning, computer vision, and natural language processing, to create a competitive edge for American.

What you'll do

As part of the OR&AA team, you will lead a team of OR and data science professionals responsible for providing advanced analytics solutions to one or more business organizations within American Airlines.

Specifically, you'll do the following :

• Lead initiatives to continuously improve policies, procedures and technology solutions impacting our customers and frontline team members
• Champion delivery transformation initiatives to more effectively deliver technology solutions
• Build strong relationships with business leaders; work with business partners to align project portfolio with business needs;

fosters collaboration among teams

• Provide technical leadership and vision for analytical solutions for the company
• Manage project portfolio, ensuring timely project deliverables, while communicating project progress with stakeholders
• Assist team in developing and rolling out industry-leading analytical models, tools and systems that enhance and advance business processes and decision making
• Assist team in deriving original insight from relevant data; interpret and present new insights to business leaders
• Lead innovation and drive adoption of OR and Advanced Analytics solutions
• Develop capabilities of team members through coaching, mentoring and providing growth opportunities

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Advanced degree in Operations Research, Industrial Engineering, Statistics, Data Science, Computer Science, or related technical discipline
• 6 years of experience developing Operations Research and Analytics solutions
• 3 years of experience leading projects or teams, either formally or informally

Preferred Qualifications- Education & Prior Job Experience

• 5+ years of experience implementing large, complex projects
• 3+ years of experience building and deploying advanced analytics solutions to support one or more of the following airline business domains
• Loyalty, Marketing, Sales, Partnerships
• Contact Centers, Digital, Corporate functions
• 2+ years of experience building models related to one or more of the following areas
• Targeted offers and personalization
• Customer engagement and predictive customer analytics
• Natural language processing (NLP)
• Large Language Model based solutions
• 2+ years of experience using Python
• 2+ years of experience developing analytical models in a Cloud environment

Skills, Licenses & Certifications

• Experience in developing and motivating individuals who can work as a team to meet deliverables and quickly overcome obstacles
• Proven ability to build, cultivate, and promote strong relationships with IT counterparts, business partners, and external groups
• Proficiency in one or more of the following : Optimization, Forecasting, Statistics, Machine Learning, and / or Data Science
• Ability to drive for results with an aptitude for engaging employees in multiple workgroups
• Ability to prioritize a large list of potential projects within an environment of limited resources
• Ability to thrive in a sense-of-urgency environment and leverage best practices
• Ability to think strategically and use sound judgment and initiative in making decisions
• Ability to concurrently handle multiple responsibilities while working with others
• Excellent analytical, planning and organizational skills
• Experience working with Agile project management methodologies and tools

What you'll get

Feel free to take advantage of all that American Airlines has to offer :

• Travel Perks : Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits : On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well.

And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.

• Wellness Programs : We want you to be the best version of yourself that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program : Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits : Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines.

Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey?

Feel free to be yourself at American.