Job Description
Job Description
We are in the search for an adept Service Representative in the Insurance Services, H& B field. The role is situated in Rochester, New York, focusing on the Payroll Services industry.
The employment type for this role is a long-term contract position.
Responsibilities :
- Serve as the primary point of contact for customers, ensuring a high level of customer satisfaction.
- Handle customer inquiries and concerns regarding insurance services, providing accurate and prompt responses.
- Process applications for insurance services, ensuring all information is accurate and complete.
- Maintain comprehensive and up-to-date customer records, updating information as necessary.
- Monitor customer accounts, identifying any issues and taking necessary action to resolve them.
- Collaborate with other team members to ensure a smooth and efficient service delivery.
- Continuously enhance knowledge of insurance services to provide accurate information to customers.
- Handle confidential customer information with discretion and in compliance with data protection regulations.
- Use problem-solving skills to address customer inquiries and resolve issues.
- Contribute to the team's overall goals and objectives, actively participating in team meetings and discussions.
- Must possess comprehensive knowledge of the insurance industry, particularly in Health and Benefits (H& B).
- Demonstrable experience in a Service Representative role within the Payroll Services industry.
- Proficient in utilizing payroll and human resources software systems.
- Strong customer service skills and ability to handle client inquiries in a detail oriented and timely manner.
- Ability to interpret and explain insurance policies and procedures to clients.
- Proficient in Microsoft Office Suite, including Word, Excel, and PowerPoint.
- Excellent communication and interpersonal skills, with the ability to interact effectively with clients and team members at all levels.
- Ability to effectively manage time, prioritize tasks, and work within deadlines with little supervision.
- Strong problem-solving skills and ability to make sound decisions.
- Ability to maintain confidentiality and adhere to ethical standards.
- Bachelor's degree in Business Administration, Finance, or a related field is preferred.
- Relevant certifications in Insurance or Payroll Services are a plus.
- Bilingual or multilingual skills are advantageous.
Outbound Sales Representative - 021224
Insurance - medical, dental, vision, disability and life insurance plans. Are you interested in an opportunity to join the fastest-growing organization with a one-of-a-kind culture? SelectQuote is looking to hire individuals for our Sales Qualification Associate ("SQA") team within our SelectQuote Q...
Sr Service Partner - Insurance Services, H&B
Life Accident and Health license Life Accident is required* Responsibilities Cultivates strong relationships with key clients and internal and external partners to deliver advanced quality service Strategize & partner with clients to create the most appropriate benefits suite for their needs Consult...
Bilingual Senior HR Generalist
Manages secondary stage of workers’ compensation which includes return to work program, report analysis, research claims, and correspond with insurance provider and employees;. ...
Service Partner - Insurance Services, H&B - Onboarding
Develops and maintains a high degree of insurance and Paychex/Paychex Insurance Agency knowledge to ensure client satisfaction. Follows up with clients on missing information and track all other necessary documentation to ensure all appropriate documentation is gathered and to successfully setup a c...
Merchant Services Sales Representative
These two products, Point of Sale devices and Merchant Services (can be sold separately or bundled together for best value), provide our sales team with two different ways of earning our generous commission compensation. There are both upfront and residual payments that you can earn on our Point of ...
Senior Human Resources Generalist / Employee Relations
Partners with management and staff to provide high level consultative advice to optimize employee relations and support recruitment efforts.Serves as employee advocate and objectively investigates employee relations matters.Maintains strong knowledge of state and federal employment law, legislative ...
Software Support Representative
In this role, you will work closely with the Director of Client Services, and be supported by a great team, in providing exceptional customer service and development support. EIS is seeking a Software Support Representative to provide application support to customers that will involve answering comp...
Actuarial Insurance Analyst IV - Remote
CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U. As an Actuarial Analyst IV you will research and develop new methods for insurance rating. Prepares and coordinates analyses of rate filings to be submitted to rate regula...
Patient Services Representative I
Patient Services Representative I. The Patient Services Representative I (PSR I) represents the face of the company to patients who come in, both as part of their health routine or for insights into life-defining health decisions. Customer service in a retail or service environment preferred. ...
Specialty/Commercial Casualty Claims Specialist - Remote
We're Mobilitas, a commercial insurance company created by CSAA Insurance. We’re excited to push the boundaries of commercial insurance and are looking for enthusiastic team members to help us reimagine insurance. Our mission is to reinvent commercial insurance in the mobility space by providing tec...