Business Development Representative

Job Description : Position Summary :

Position Summary :

The Business Development Representative will use their experience in the transportation, brokerage and / or third-party logistics to generate and / or manage customer partnerships for SpartanNash Logistics (SNL).

While this position is an individual contributor, it may oversee a team of support personnel to ensure daily operation tasks are completed and customer service levels continue to be met for SNL accounts.

This role offers a hybrid schedule at our office in Indianapolis, IN.

Here’s what you’ll do :

Responsible for developing and managing customer partnerships through prospecting, cold calling, networking, existing business partnerships, past contacts, internet searches, website leads, manufacturing guides, and social media contacts.

Achieve and exceed period, quarterly, and annual revenue, margin, and partnership specific KPI goals.

Generate and maintain contractual and transactional freight utilizing network of carriers, SpartanNash fleet, dedicated SNL Fleet, and backhaul operations.

Create and execute a specific partnership strategy for accounts to provide continuous profitable growth opportunities.

Execute operational processes for customer partners through loading building, scheduling, issue escalation, proactive communication, track / trace, and reviewing financials.

Strategize with procurement and pricing teams to execute pricing projects for opportunities and current customer partners.

Tracking and maintaining all sales prospecting activity in the company CRM (Salesforce)

Participate in the investigation causes of over short and damage claims.

Resolve freight invoice discrepancies regarding customer and carrier pricing and any accessorial charges / fees.

Support Accounts Receivables with collections of past due invoices for assigned customer(s).

Participate in the on-call support rotation and respond to any issues that arise in a timely manner.

Ability to travel as business requires.

Additional responsibilities may be assigned as needed

Here’s what you’ll need :

Bachelor’s degree in Business Administration, Logistics or other related field or equivalent combination of education and experience.

Experience in related position a plus.

Must have general understanding of brokerage operations and geographic freight markets.

Prior demonstration of negotiation skills is preferred.

Experience with transportation optimization tools a plus.

Familiarity with all transportation modes.

Basic understanding of supply chains, carrier pricing and warehouse operations.

Strong written and verbal communication skills.

Strong organization, multi-tasking, problem-solving skills, and must be detail-oriented and able to meet scheduled deadlines.

Must have a strong commitment to customer service, solution execution and follow through.

Ability to work in a fast-paced team environment.

Working knowledge of Microsoft Office (i.e., Word, Excel, etc.) required; experience with a transportation management system preferred (i.e., Mcleod TMS).

Must be able to participate in on-call rotation.

Physical Requirements :

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

May be required to lift and / or move 20 pounds. The associate is frequently required to sit / stand / walk. While performing the duties of this position, the associate is subject to a typical office environment and is rarely exposed to outside weather conditions.

Temperatures may vary for those subject to any of the following areas : computer / server room, print shop, production area).

The noise level in the work environment is usually low to moderate but may be high in distribution settings. Travel requirements vary by assignment.

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