Licensed Optical Assistant Manager - Prudential Center Boston, MA

Licensed Optical Assistant Manager - Prudential Center

Job Status : Full-Time

Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding.

Warby Parker is on the lookout for a highly skilled Licensed Optical Manager to join our growing in-house Optical team. In this role, you’ll use your professional skill set and product expertise to create incredible experiences for customers.

Whether you’re helping longtime Warby Parker fans or first-time wearers, you’ll leave them excited and confident about our glasses.

Acting as both a coach and team player, you’ll lead your store’s Opticians and jump in to consult customers as needed. Our ideal candidate is a lifelong learner who’s able to embrace challenges, foster an encouraging work environment, and help Warby Parker grow.

Sound like the job for you? Read on!

What you’ll do : Optical duties

Optical duties

• Work directly with customers to help meet all of their eyewear needs.
• Take and record measurements, adjust and fit eyewear, and execute these details with flawless accuracy.
• Check that our finished eyewear meets our optical standards, as well as customer requirements and requests.
• Use your expertise to explain prescription terminology and product offerings to customers.

Leadership responsibilities

• Report to the Store Leader, working together to anticipate staffing needs and oversee Optician Apprentice Program participants.
• Manage a team of Opticians by giving and receiving feedback, holding ongoing development conversations, and leading by example on the floor.
• Uphold exceptional service standards when working with customers and implement retail experience programs that increase their loyalty and engagement.
• Stay up to date with HR policies and procedures to promote a productive, safe culture in the store and leverage company resources to increase employees’ engagement and job satisfaction.
• Support general store systems, inventory databases, and business operations.

Who you are :

• A licensed dispensing optician in states that require a license (or an ABO-certified optician in non-licensing states) who’s been in a management position for 2+ years.
• A strong leader and mentor who exhibits model behavior, drives optical metrics, and adheres to strict optical standards.
• Able to operate with a high sense of professionalism and open-mindedness when making decisions on behalf of the team.
• Passionate about the eyewear and retail industries.
• A clear and effective communicator you can break down technical terms for customers to easily understand.
• Dedicated to going above-and-beyond to make customers (and your teammates!) happy.
• Detail-oriented, organized, and capable of prioritizing tasks and responsibilities for yourself and your team in a fast-paced, ever-changing work environment.
• Someone who takes your work very seriously, but not yourself.
• Not on the Office of Inspector General’s List of Excluded Individuals / Entities (LEIE).

Some benefits of working at Warby Parker for full-time employees :

• Health, vision, and dental insurance.
• Life and AD&D Insurance.
• Paid time off.
• Paid Holidays.
• Retirement savings plan with a company match.
• Parental leave (non-birthing parents included).
• Short-term disability.
• Employee Assistance Program (EAP).
• Optical Education Reimbursement.
• And more (just ask!).

If you are a California resident, please review the additional privacy disclosures available in Section 8 of our Privacy Policy, which provides a summary of how we collect, use, disclose, and share personal information about you and explain your rights under the California Privacy Rights Act ( CPRA ).

About Us :

Warby Parker was founded with a mission : to inspire and impact the world with vision, purpose, and style.

We're constantly asking ourselves how we can do more and make a greater impact, and that starts by reimagining everything that a company and industry can be.

We want to demonstrate that a business can scale while doing good in the world, without charging a premium for it. And we’ve learned that it takes creativity, empathy, and innovation to achieve that goal.

Ultimately, we believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program.

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