Shift Manager

Shift

Manager

Summary :

The Shift Manager works

under the direction of the Assistant or Restaurant Manager. They work directly

with team members and operate shifts in a restaurant.

ESSENTIAL DUTIES AND

RESPONSIBILITIES include, but not limited to the following :

Ensures that

restaurants are clean and well maintained, that all company procedures are

followed and all standards for food quality, cleanliness, sanitation and

customer service are met.

Must be able to

control cost at budgeted levels as it relates to cash handling, food

products, labor, paper supplies, energy consumption, etc.

Responsible for

cash register setup and shift change.

Managing the

shift, supervising team members, directing, communicating while

maintaining customer service awareness.

When requested,

Shift Manager may train new and existing team members in job stations.

Must be able to

complete required shift management administrative duties.

Responsible for

placing of product orders, posting of sale readings and shift awareness

walk thru.

Shift Managers

are expected to observe all safety and security procedures

Qualifications

To perform this job

successfully, an individual must be able to perform each essential duty

satisfactorily. The requirements listed below are representative of the

knowledge, skill and / or ability required.

Resolve

It is critical that the

candidate has a strong desire to make a positive image in people’s lives to

pursue excellence and have a passion for the QSR industry.

Educations and / or

Experience

High School or GED; Must

be certified to train all functions of each hourly position he / she will

supervise. Must be at least 18 years of age. Must be Serv Safe certified.

Communication Skills

Good oral communication

skills : Ability to listen to and understand other points of view before

responding; Ability to influence others to gain commitment.

Math Ability

Basic math skills as it

relates to counting change and totaling orders.

Reasoning Ability

Must be able to exercise

sound judgment in considering course of action.

Flexibility

Handles day-to-day work

challenges confidently; is willing and able to adjust to multiple demands,

shifting priorities, and rapid change; must be available to work for a minimum

of 3 days a week and one full shift i.e. opening, mid, or closing.

Leadership

Understanding of effective

practices in dealing with customers, exhibiting a positive and professional

appearance, demeanor, and dynamic energy

WORK ENVIRONMENT

The work environment

characteristics described here are representative of those an employee

encounters while performing the essential functions of this job. Reasonable

accommodations may be made to enable individuals with disabilities to perform

the essential functions.

Equipment

Fryers, broilers, flat top

grills, walk in freezer, menu boards, computers, cash registers, warmer lights,

filtering machines, oven, steam units, holding cabinets, slicers, storage

units, soda fountain hook up station, microwave ovens, insulated oven mitts,

toasters, cooking utensils, and drive thru communication systems.

Environmental Conditions :

The employee is

subject to inside environmental conditions, protection from weather

conditions, but not necessarily from temperature changes.

The employee is

subject to both environmental conditions; work activities occur both

inside and outside.

The employee is

subject to extreme cold temperatures below 32 degrees for periods of time.

The employee is

exposed to hazards which includes a variety of physical conditions, such

as moving mechanical parts, electrical current, exposure to high heat of

chemicals.

The employee is

subject to one or more of the following conditions : fumes, odors, dust,

mist, gases or poor ventilation.

PHYSICAL DEMANDS : The physical demands

The physical demands

described here are representative of those that must be met by an employee to

successfully perform the essential functions of this job. Reasonable

accommodations may be made to enable individuals with disabilities to perform

the essential functions.

While performing the

duties of this job, the employee is regularly required to stand; use hands to

handle or feel; reach with hands and arms and be able to communicate. The

employee is frequently required to walk; stoop, kneel, crouch, and push. The

employee is occasionally required to sit and climb or balance. The employee

must regularly lift and / or move up to 10 pounds, frequently lift and / or move

up to 25 pounds and occasionally lift and / or move up to 50 pounds.