Registration Coordinator

Our Mission at Pinnacle Home Care is "Changing lives through the art of the experience"!! Pinnacle Home Care is the largest privately held home healthcare organization in the state of Florida.

Why Join us :

Generous PTO for fulltime employees - which means more family time, fun and relaxation.

Award-winning Top places to work (2020, 2021, 2022, 2023 & 2024), Healthcare workplace Innovator, Top 100 Agency Home Care Elite

Leading provider of home care services recognized for Creating Raving Fans and delivering Exceptional Outcomes.

401K Match and Additional benefits

JOB DESCRIPTION SUMMARY

As a Registration Coordinator at Pinnacle Home Care, you will play a pivotal role in ensuring a smooth and efficient registration process for patients.

You will be responsible for collecting and organizing patient information and facilitating communication between patients, caregivers, and healthcare providers.

The ideal candidate will possess excellent organizational skills, attention to detail, and strong communication abilities to ensure a positive experience for our patients and their families.

ESSENTIAL JOB FUNCTIONS / RESPONSIBILITIES

1. Communication : Serve as the first point of contact for patients, and caregivers, welcoming new patients and ensuring all necessary information is collected in advance of their first visit

2. Verification : Verify insurance coverage and eligibility, ensuring accuracy and completeness of information for billing purposes

3. Documentation : Maintain accurate and up-to-date patient records in EHR systems, adhering to confidentiality and privacy regulations

4. Scheduling : Coordinate patient preferences and requirements related to appointments and schedules, working closely with sales partners, and scheduling staff to ensure timely and efficient delivery of care

5. Education : Provide patients and their families with information about our services, policies, and procedures, ensuring they understand their rights and responsibilities

6. Problem Resolution : Address any issues or concerns related to starting care, striving to provide exceptional customer service and ability to overcome objections.

7. Collaboration : Collaborate with internal teams, including sales, clinical, and administrative staff, to streamline processes and optimize the patient experience

8. Quality Assurance : Participate in quality improvement initiatives, identifying areas for process enhancement and implementing solutions to enhance efficiency and accuracy

9. Training : Assist in training new staff members on registration procedures and best practices, fostering a supportive and cohesive team environment

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job.

The incumbents may be requested to perform job related tasks other than those stated in this description. Incumbents must be compliant with conditions of participation for the Center for Medicare / Medicaid Services.

POSITION QUALIFICATIONS

• High school diploma or equivalent required; associate or bachelor's degree preferred
• Prior experience in healthcare registration, medical office administration, or related field preferred
• Proficiency in electronic health records (EHR) systems and Microsoft Office suite
• Strong interpersonal skills with the ability to communicate effectively with diverse populations
• Excellent organizational skills and attention to detail, with the ability to prioritize tasks and manage multiple responsibilities
• Knowledge of medical terminology, insurance terminology, and billing processes preferred
• Ability to maintain confidentiality and adhere to HIPAA regulations
• Commitment to providing compassionate and patient-centered care

Work Environment :

This position may be onsite or remote. This will be dependent on whether they meet the remote work guidelines.

Regular interaction with patients, caregivers, healthcare providers, and other staff members

This position spends 90% of the time on the phone with patients