Field Service Technician, Heil Environmental

POSITION SUMMARY :

Primarily responsible for providing or coordinating equipment demonstration and promotional services to our customers in the form of new and existing equipment demonstrations and technical service functions;

including troubleshooting equipment via telephone, general and technical information, planning and conducting training seminars, and performing field service work and assisting customers with problems associated with these areas.

Also, includes reports on warranty and quality of all products manufactured by Environmental Solutions Group (ESG).

ESSENTIAL JOB FUNCTIONS INCLUDE :

Demonstration / Promotional Responsibilities :

• Recognized as the company expert in operation and demonstration of Environmental Solutions Groups complete portfolio of new and existing RCVs, roll-offs, balers, compactors, and tippers to showcase equipment features and benefits.
• Works nationwide with RMs, KAMs, Dealers and End-users to demonstrate equipment.
• Primary responsibilities will be to support the Sales department with the operation, management and overall maintenance of all equipment.
• Job focus is to help expose dealers and consumers to the Heil Environmental brand.
• General schedule will include travel to, and attendance of, key consumer and dealer events throughout the year. The specifics of each agenda will vary depending on whether it is a dealer clinic, Expo or other, but the underlying goal of creating positive brand awareness with an eye towards supporting sales will remain the same in each case.

Technical Service Responsibilities :

• Receives customer inquiries regarding all company products and resolves customer problems. Includes trouble-shooting assistance via telephone and ability to repair Environmental Solutions Group products in the field.
• Repair machine through modems online with PC. Must be able to send programs to customers and communicate through e-mail.
• Revise and modify engineering designs in the field to include PLC programming hydraulic and electrical circuits for more efficient operation of Environmental Solutions Group products.
• May visually inspect products at various stages of production process to determine and maintain quality and reliability of products.

Must be willing to work in plant departments to learn new products.

Completes periodic reports. Includes evaluating data collecting and writing summaries to validate or show deviations from quality standards.

Present pertinent information from field start-ups in writing or orally.

• Verifies accounting reports for all accounts associated with the Service Department.
• Drives company and personal vehicles and uses airlines for field service visits. Includes assisting customers with installations, training, troubleshooting, etc.

Involves lifting and carrying parts weighing up to 40 pounds.

• Requires willingness and ability to travel as needed (occasionally on short notice), and requires valid credit card. Travel required up to 20-30% of time.
• Attendance at work, including presence at work during regular working hours or other schedule as may be assigned by the department manager, is essential.

Acceptance of overtime assignments may also be required in order to meet departmental goals and objectives.

Other Job Functions :

• Attends required training sessions, workshops, seminars, etc.
• Work with Engineering as needed on research and development of new equipment.
• Performs other various duties as may be assigned.
• Attends trade shows and customer events as required.

JOB SPECIFICATIONS :

• Minimum 2 year Technical School, College or equivalent work experience.
• This position will require the ability to travel 20-30% of the time.
• Requires ability to understand general arithmetic; speak and write in a clear and understandable manner for internal / external relations;
• understand complex verbal or written instructions; understand hydraulic and electrical principles; read blueprints and / or electrical schematics;

understand data processing applications; technical knowledge of company parts and products.

• Requires normal attention with periods of high concentration intermittently to assist customers and to inspect products at various stages of production process to determine and maintain quality and reliability of products.
• Requires walking / standing approximately 50%, sitting approximately 50% and lifting up to 40 pounds approximately 10% of time;

involves repetitive stooping, forward bending and crouching approximately 10% of time.

• Requires use of hands, arms and feet for repetitive lifting and driving company / personal vehicles; use of hands and arms to operate computers, electrical meters, general hand tools, general office equipment and to record written information.
• Requires ability to hear telephone and directions given, to follow verbal instructions, and to communicate with internal and outside sources;
• requires ability to visually observe essential functions for satisfactory job performance, to read written instructions, correspondence, and other documentation, and visually inspect equipment to assess possible maintenance requirements or improvement needs;

color and depth perception necessary.

• Requires capability of performing essential job functions in an established office environment under normal lighting and climate control tolerances, with some exposure to plant environments with the presence of dust, fumes, noise, and fluctuation temperature due to lack of climate control.
• Physical Requirements : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear.

The employee is required to drive for long periods of time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee operates in a field environment with moderate noise when visiting customers and dealers but on occasion will have moderate to loud noise when going on to the production floor while working with team members.

DOVER COMPETENCIES :

Builds and Manages Collaborative Relationships

Results Driven

Strong Business Acumen and Sound Judgment

KNOWLEDGE, SKILLS, AND ABILITIES :

Ethics and Work Standards : Maintain the highest ethical and work standards, while promoting the same attributes in co-workers and others.

Ensure that all business activities with both internal and external customers to be performed with a professional demeanor and that all participants be held accountable to this high standard.

Communication : Expresses thoughts clearly, both orally and in writing, using good grammar. Presents concise, well organized reports in Microsoft Word, PowerPoint and Excel.

Listens to understand input, feedback and concerns. Provides complete information in an open, honest and straightforward manner.

Responds promptly and positively to questions and requests.

Teamwork and Relationships : Works with other employees willingly and in a spirit of cooperation and teamwork. Supports cooperation.

Demonstrates a commitment to the entire business and is supportive of all initiatives (company and departmental) to help grow Environmental Solutions Group business in the United States and abroad.

Cooperates fully with others to achieve organizational goals. Is tactful, courteous, and considerate. Embraces a positive outlook.

Is respected and trusted by others.

Continual Improvement and Problem Resolution : Identifies and communicates suggestions for work improvements. Uses technical and analytical abilities to assure existing work practices are the most efficient and cost effective possible.

Performs root-cause analysis and implements viable, permanent solutions to problems. Works with both internal and external customers to develop solutions which meet company-wide needs and objectives.

Applies a sense of urgency to resolve problems or creates opportunities that will increase productivity and create value.

Shares best practices with other employees across the business.

Accountability : Accepts responsibility and accessibility for both the strategic planning and the successful implementation of all projects, programs, and duties as outlined in this job description.

Advises supervisor of concerns, problems and progress of work in a timely manner.