Cocktail Server - Living Room

POSITION PURPOSE :

Service guests, retrieve and serve alcoholic, non-alcoholic beverages and light meals to guests, courteously and efficiently according to hotel specifications.

Assist in the maintenance of the outlet area and equipment. Provide an elevated experience for our guests in new outlets that will draw interest and their desire to return.

We will strive to maintain a luxury level of service that guests of our property will remember and return for. The goal is to create an unforgettable experience that our customer base cannot experience elsewhere.

EXAMPLES OF DUTIES :

ESSENTIAL FUNCTIONS :

• Complete Opening Checklist, provided by management and ensure to inform MOD of any supplies needed for a successful shift.
• Maintain complete knowledge of designated glassware and garnishes for each drink, following the binder provided.
• Serve the guest in accordance with the service standards, avoiding denying our guests, embracing solutions.
• Obtain complete knowledge of all menu items, liquor brands, beers, mixology recipes and non-alcoholic selections available in the assigned outlet.
• Aware of wine offerings, both by the glass and the bottle, to maintain an educated and effective rapport with our customer base-reviewing training materials provided.
• Anticipate guest needs, respond promptly and acknowledge guests at all times, inform MOD with any situation you are unsure can be maintained by yourself.
• Remain active on the floor and stay present for your guest from beginning to end of experience.
• Retain complete knowledge of and strictly abide by state liquor laws, particularly those prohibiting service to minors and intoxicated persons, reference TIPS training.
• Maintain complete knowledge of table / seat / station numbers, proper table set ups, room capacity, hours of operation, menus, price range and dress code of assigned outlet.
• Attain knowledge of correct maintenance and use of equipment; use equipment only as intended, while following maintenance protocol closely.
• Inspect cleanliness and condition of assigned station and service areas; rectify any deficiencies.
• Adhere to all cash handling and credit policies / procedures.
• File all receipts with the front desk, via rolodex provided.
• Complete Closing Checklist.

OTHER :

Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel.

Regular attendance in conformance with the standards, which may be established by Trump National Doral from time to time, is essential to the successful performance of this position.

Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the industry that we are in, a need will occur for each associate to provide Lateral Service . Our goal is to ensure that we are maximizing customer satisfaction and as a result there will be times when our associates in the Operation will call upon us for support in order to ensure customer satisfaction occurs.

When we are fortunate enough for this to occur, each associate will positively respond unless there is a chance that an opportunity resulting in dissatisfying a guest could occur.

If this is the case the manager is to be notified and the level of support that is being requested will be obtained.

SUPPORTIVE FUNCTIONS :

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Perform any general cleaning tasks using standard hotel cleaning products as assigned by supervisor to adhere to health standards.
• Assume the role to clear, reset and prepare tables in the lounge for new seating.
• Perform all assigned side work to include replenishing condiments and restocking side stands. (Specific side work available).
• Perform other duties as requested, such as answering telephone and taking room service orders, handle special guest requests, and greet and seat guests according to Trump National Doral-Miami guidelines.
• Attend required meetings and contribute to the educational and communication processes.
• Must adhere to all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests to insure all laws are being followed.

PHYSICAL REQUIREMENTS :

Frequency Key : Rare, Occasional, Frequent, Constant for lifting enter estimated lbs at 10, 25, 50, and 50+.

Physical Activity Frequency

Sitting Rare

Walking, climbing stairs Constant

Crouching / Bending / Stooping Occasional

Reaching Constant

Grasping Constant

Pushing / Pulling Occasional

Near Vision Constant

Far Vision Constant

Hearing Constant

Talking Constant

Smell Constant

Lifting / Carrying (# lbs) 10-40 lbs. Frequent

Travel Rare

OTHER DUTIES :

Assimilate into Trump National Doral-Miami Cultural Foundation through understanding, supporting and participating in all elements of the Trump Cornerstones.

Demonstrate working knowledge of the service standards.

SAFETY REQUIREMENTS

OSHA laws require the use of the following Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety :

• Safety Shoes (slip resistant) preferred
• Use of gloves (latex, vinyl, plastic)
• Apron

Associates will be trained in the proper use and care of assigned PPE. The hotel provides the required PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.

QUALIFICATION STANDARDS :

EDUCATION

High School graduate or equivalent preferred.

EXPERIENCE

Prefer six (6) months to one year previous serving experience. Prior hospitality experience preferred.

LICENSES OR CERTIFICATES

Food Handler Certification; Responsible Vendors Training; CPR Training preferred.

GROOMING

All associates must maintain a neat, clean and well-groomed appearance (specific standards available).