Job Summary
At Belk we have a vision to reimagine the department store. As a Support Associate, you will provide outstanding customer service to each and every customer, displays a passion for retail and fashion, adapts to change efficiently, continually seeks to learn about Belk’s merchandise and has an awareness of industry technology.
Ensure new receipts are merchandised in a way that aligns with our brand, appeals to our customer, and encourages her to buy.
Most importantly, you will work closely on a team that cares for our customers in an environment where we thrive by winning together.
Job Functions
- Proactively greeting and engaging customers warmly and with a smile
- Supporting the store to meet or exceed its customer service goals
- Handling each customer transaction in a professional and friendly manner
- Thanking each customer by name following a purchase
- Offering assistance to the customer proactively and without prompt
- Using suggestive selling techniques with all customers
- Meeting or exceeding solicitation goal for Belk credit Rewards program
- Meeting or exceeding Clienteling goals, where applicable
- Understanding Store Assortment (for assigned department), in addition to inventory available at other stores and on belk.com
- Using Mobile Devices to complete a sale (where applicable)
- Using Digital Computer-based Point-of-Sale and other digital technology to enhance the customer shopping experience
- Using the Belk App and informing customers about the Belk App to enhance their shopping experience
- Using the Belk website to look up merchandise and complete in-store orders for customers
- Working professionally and pleasantly with co-workers, customers, and managers to accomplish defined tasks
- Maintaining Belk professional dress standards and appearance
- Maintaining floor and stock areas consistent with store standards
- Supporting the Operations Team to ensure new merchandise is unpacked and displayed in a timely manner and stored in a place that does not obstruct customer access to the department
- Following the ROCC the Dock process
- Ensuring timely set-up including signage for promotional events
- Following procedures for all systems including counts, markdowns, re-tickets and inventory control
- Complying with store policies including, but not limited to those concerning attendance and tardiness
- Accepting additional duties or sharing responsibilities during busy times and / or as requested by Sales Team Manager
- Assisting Operations teams with all non-sell duties as assigned by Sales Team Manager
Education / Experience Requirements :
Minimum Education & Experience :
- No education requirement
- Experience in retail preferred
Knowledge / Skills Requirements :
Knowledge & Skills
- Excellent communication skills
- Ability to use and learn industry technology preferred
Physical Requirements :
Physical
- Ability to use computer keyboard, touchscreen monitor, handheld devices, standard telephone and other related business equipment.
- Hand manipulation to remove sensor tags
- Ability to push / pull 100-500 pounds when moving stock carts
- Task demands vary in each department because of the different types of merchandise. Stocking requirements can involve reaching above & below shoulder level and lifting 25-50 pound boxes.
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