Dispatch Shift Manager

What We Stand For

Low Fares Done Right is our mission and we strive to bring it to life every day. Our Done Right’ promise means delivering not only affordable prices, but making travel friendly and easy for our customers.

To do this, we put a great deal of care into every decision and action we take. We must be efficient with the use of our resources and make smart decisions about how we run our business.

We must also innovate and be pioneers - we’re not afraid to try new things. While our business requires us to fly high in the air, we also consider ourselves down-to-earth in our approach, creating a warm and friendly experience that truly demonstrates Rocky Mountain Hospitality.

Work Perks

At Frontier, we like to think we’re creating something very special for our team members. Work is why we’re here, but the perks are nice too :

• Flight benefits for you and your family to fly on Frontier Airlines.
• Buddy passes for your friends so they can experience what makes us so great.
• Discounts throughout the travel industry on hotels, car rentals, cruises and vacation packages.
• Discounts on cell phone plans, movie tickets, restaurants, luggage and over 2,000 other vendors.
• Enjoy a Dress for your Day’ business casual environment.
• Flexible work schedules that support work / life balance.
• Total Rewards program including a competitive base salary, short term incentives, long-term incentives, paid holidays, 401(k) plan, vacation / sick time and medical / dental / vision insurance that begins the 1st of the month following your hire date.
• We play our part to make a difference. The HOPE League, Frontier Airlines’ non-profit organization, is dedicated to providing employees financial assistance during catastrophic hardship.

What Will You Be Doing?

Reports directly to the Sr. Manager of Dispatch and is responsible for supervising and coordinating Flight Dispatch and Central Load Planning operations on a shift basis to ensure safe, compliant, efficient, and reliable airline operations.

Serves as an authority on Dispatch and Load Planning functions when making operational decisions and ensures constant and consistent communications across operational groups within System Operations Control (SOC).

Essential Functions

• Manage daily maintenance of the dispatcher work schedule to include sick call coverage, shift trade processing, and overtime assignment in accordance with Company and Collective Bargaining Agreement policies, including management of adjustments in the payroll tracking system and approval of overtime.
• Maintain authority to ground any flight deemed necessary in the interest of safety or operational need.
• Oversee dispatchers in daily operations and act as focal point of Dispatch Resource Management to ensure positive flow of information within System Operations Control.
• Coordinate with the SOC Shift Manager while on duty and assist with the operation and execution of the daily flight schedule.
• Act as company liaison to Air Traffic Control, to include slot swapping and slot optimization for the airline.
• Coordinate with ATC System Command Center Tactical Customer Advocate to mitigate delays and other impact from terminal and airspace flow control programs.
• Maintain high awareness of system weather and Air Traffic Control concerns that may generate operational impact. Analyze the impact potential and develop recommendations to both the SOC Shift Manager and Dispatchers to minimize impact to flight operations.
• Actively monitor dispatch workload and desk balance of flight releases. Re-distribute flight workload as needed, particularly in times of irregular operations.
• Manage routine audits and quality control monitoring to ensure standardization and compliance of the Dispatch and Load Planning products.
• Supervise Aircraft Dispatchers in performance of their duties to include company policies, procedures, and Federal Aviation Regulations.
• Coach, council, and discipline up to and including separation of employment as applicable.
• Coordinate the execution of departmental fuel savings initiatives to include programs such as standard and contingency fuel policies and cost indexing, as well as other company initiatives such as EWINS and the Safety Management System.
• Oversee Load Planners in daily operations including workload balancing, tracking of planned COMAT and AOG cargo, and compliance with weight and balance impacting MELs.
• Provide and develop classroom and on-the-job training of Aircraft Dispatchers and Load Planners, including giving competency checks as necessary.
• Maintain authority to exercise management level financial decisions and commit funds as needed.
• Evaluate, draft, and recommend changes to department internal policy / programs as needed to improve overall department performance or maintain regulatory compliance.
• Participate as a member of the Dispatch SMS Data Analysis Group as assigned.
• Act on behalf of the Sr. Manager, Dispatch in periods of his or her absence.

Other Functions

• Leadership and team building.
• Assist in testing Dispatch or Load Planning system upgrades and new features.
• Assist in Dispatch and Load Planning record keeping requirements.
• Serve as Company representation on the Dispatch Labor-Management Scheduling Committee.
• Assist in the hiring of Aircraft Dispatchers or Load Planners.
• Monitor, manage, and develop direct report employees.

Qualifications

• Must possess and maintain an FAA issued Aircraft Dispatcher certificate.
• Minimum two (2) years of aircraft dispatch experience; five (5) years of dispatch experience are preferred.
• High School Diploma (or equivalent) required; Bachelor’s degree in an aviation or management field preferred.
• Supervisory or management experience preferred.
• Ability to work shifts, weekends, holidays, and overtime as required.

Knowledge, Skills and Abilities

• Ability to make informed, educated decisions in a fast-paced, high-stress work environment.
• Ability to clearly and professionally communicate across multiple internal company departments and external groups.
• Ability to achieve and maintain company dispatch qualification.
• Maintain a high degree of attention to detail and self-evaluation in performance of duties.
• Proven ability to multitask and prioritize multiple concurrent issues while ensuring safety of flight operations.
• Excellent computer skills.
• Strong leadership skills.
• Highly motivated.

Equipment Operated

Standard office equipment, including PC, copier, fax machine, printer

Work Environment

Typical office environment, adequately heated and cooled. Flexibility to work rotating shifts, weekends, and holidays required.

Physical Effort

Generally, not required.

Supervision Received

General Direction : The incumbent normally receives little instruction on day-to-day work and receives general instructions on new assignments.

Positions Supervised

• Aircraft Dispatchers
• Central Load Planning Coordinators

Salary Range : $90,094 - $119,583

Please note : this posting has a closing date of on or before 8 / 30 / 2024 at 4pm MT.