BOS Operations Control Center Specialist

Job Summary

The Operations Control Center (OCC) Specialist serves as the station’s OCC representative who manages daily tasks related to flight service capture, manpower planning & both internal and external communication.

The Specialist communicates with our airline customers, airport authorities and central planning team as well as the station management team.

Specialists are expected to proactively manage the allocation of manpower to ensure our operational and financial KPIs are met.

Your activities

• Produce daily KPI reports and conduct daily briefing with station management team.
• Provide accurate and timely updates on flight information in various systems for billing, capturing flight information, irregularity information and tracking performance.
• Handle all operational incoming and outgoing messages regarding flight times, load information, special services required, and regulatory information provided by our customers.
• Handle all staff incoming and outgoing messages (sick calls, injuries, operational challenges).
• Be the first point of contact for all Customer Airlines and departmental representatives.
• Prompt reaction to situations, changes to Customer Airline schedules and accurate recording and communication to all departments.
• Proactive dissemination of information to Regional Resource Analysts with respect operational changes and local challenges.
• Consistent and accurate utilization of company tools, an OCC specialist navigates an average of 7-8 applications to capture service data, quality data and allocate resources.

Your profile

• At least 1 year of operational experience, bachelor’s degree preferred.
• Good working knowledge of the issues involved in managing a labor-intensive workforce.
• Excellent planning and communication skills.
• Evidence of a good level of people and operational management skills including leadership, resource management, planning, negotiation, communication, financial and HR skills.
• Good working knowledge of the statutory and procedural obligations of the business including health and safety, employment, and security issues.
• Ability to quickly and accurately assess situations and instigate corrective action.
• Flexibility to work on various shifts - Days, Evenings, Nights, Weekends, and Holiday periods in line with business demand and operational requirements.
• Strong verbal communication, interpersonal and relationship-building skills.
• Strong computer skills and proficiency with Microsoft Word, PowerPoint, and Excel.

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