This is a Full-Time, benefited position, working 80 hours per pay period that includes working one weekend day and alternating holidays.
The set schedule will be working Monday, Tuesday, Wednesday and Friday 12pm-8 : 30pm and Sunday 2pm-10 : 30pm. The position is fully onsite 5 days per week.
At Scripps Health, you will experience the pride, support, respect that has been repeatedly recognized as one of the nation's Top 100 Places to Work.
You'll be surrounded by people committed to making a difference in the lives of their patients and their teammates. So if you're open to change, go ahead and unlock your potential.
Join a winning team supporting the Information Services as an IS Service Desk Analyst. Working together, you'll bring your expertise, compassion and excellence to all we do.
The ideal candidate will thrive in a fast-paced environment and enjoy providing world class customer service. The IS Service Desk Analyst position, under general supervision, will;
Identify, investigate, resolve, and follow-up with problems brought to the helpdesk by users over the phone or via email about personal computers, servers, or mainframe applications.
Communicate with users to help understand and resolve their problems. Follow established procedures or develops innovative new solutions to user problems.
Prioritize and schedule own activities so that work is completed on time. Use problem management databases or other help desk software.
Qualifications Required Education / Experience / Specialized Skills : Good critical and analytical thinking and excellent customer service skills.
Exhibits good written and verbal communication skills. Proficient in troubleshooting end point devices. Good organizational skills.
Solid understanding of the operations and functions of applications and end-point devices, including (but not limited to) PC's, printers, phones and faxes.
Basic understanding of cable plant infrastructure. Preferred Education / Experience / Specialized Skills / Certification : Associates Degree.
Has entry level certification. Has worked on a Help Desk or supported entry level IT for 1 to 3 years.
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