Location : Remote, USA
Company : zyBooks
Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning.
Bring your experiences, your perspectives, and your passion; it's in our differences that we empower the way the world learns.
About the Role :
zyBooks seeks a part-time Customer Service Representative to join its highly-motivated 8-person support team that assists 300,000 students and 2,000 instructors at 1,000 universities each year.
zyBooks continues to grow rapidly, having started in 2012 to revolutionize college computer science, engineering, math, and statistics courses via web-native interactive learning that replaces traditional textbooks and homeworks.
The position involves utilizing an electronic ticketing system with students and instructors, to answer platform questions, examine and sometimes directly address content / platform bug reports, handle escalated tickets, and more.
People with strong technical aptitude, good troubleshooting, great communication, and a passion to help people, can thrive in this position.
How you will make an impact :
- Pursuing a degree in Computer Science, Engineering, Math, or a related field.
- Knowledge of basics of C, C++, Python, Java, MATLAB, and / or Assembly.
- Availability early mornings, afternoons, evenings, and weekends (flexible around school schedule)
- Strong written communication skills.
- Accuracy, attention to detail, professionalism, reliability.
What we look for :
- Reviewing student / instructor feedback on the material and platform.
- Addressing or escalating the feedback appropriately.
- Helping students with accounts and subscriptions.
- Helping instructors with course setup.
- Responding promptly and professionally to customer inquiries to ensure customer satisfaction.
- Acknowledging and resolving customer complaints.
- Communicating with customers through a ticketing system.
- Deep product knowledge, enough to be able to answer questions.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Processing feedback coming from our unique integrated feedback system and making small content corrections / improvements.
About Wiley :
Enabling Discovery, Powering Education, Shaping Workforces.
We clear the way for seekers of knowledge : illuminating the path forward for research and education, tearing down barriers to society's advancement, and giving seekers the help they need to turn their steps into strides.
Wiley may have been founded over two centuries ago, but our secret to success remains the same : our people. We are willing to challenge the status quo, move the needle, and be innovative.
Wiley's headquarters are located in Hoboken, New Jersey, with operations across the globe in more than 40 countries.
Wiley is an equal opportunity / affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws.
Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact [email protected] for assistance.
LI-CW01
Location / Division :
California, USA
Job Requisition : R2401680
R2401680
Remote Location : Time Type :
Time Type : ParT Time
ParT Time
Target Base Pay Range :
$16 - $22
Technical Customer Support Engineer (Central/Mtn)
For this role you should be a leading Technical Support Engineer, experienced in technical support of complex technologies in challenging global environments. As part of the Support team you will be responsible for ensuring that the customer experience remains positive throughout the lifecycle of th...
Work From Home Customer Service Representative - Part Time
Earn at Home by Taking Polls - Customer Service Representative - Data Entry Clerk - Work from Home & Part Time. Data entry clerks come from all different backgrounds including, data entry, telemarketing, customer service, sales, clerical, secretary, administrative assistant, warehouse, inventory, re...
Customer Service And Sales Support Representative
Work remote from anywhere, part time or full time, set your own schedule, create your own agency, no limits on your income. Looking for our next leaders and those who want a powerful part time on the side job. Part-Time can earn $1,500-$3,000+ per month. Full-Time can earn $3,000- $7,000+++ per mont...
Customer Service And Sales Support Representative
Are you a customer-oriented individual with a passion for sales and a desire to work from the comfort of your own home? We're seeking a dynamic Customer Service and Sales Support Representative to join our team and help us deliver outstanding service while driving sales and revenue growth. If you're...
Customer Service Computer Job - Work from Home Part Time
Customer Service Computer Job - Work from Home Part Time. Work from Home Administration - Computer Online Data Entry & Short Studies/Feedback - Part Time & Full Time Work - No Experience Needed, Training Provided. Options to choose hours and whether you work part-time up to full-time. If you...
Work From Home Customer Service - Part-Time Surveys
Customer Service Representative - Work From Home (Part-Time Survey Participants / Side Gig)We are seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, or Paid Surveys. You can do this part-time or full-time. This position is ideal for anyone looking for temporar...
Customer Service Supervisor (Front End Support) - Full Time
Supports the Store Support Team Leader and Associate Team Leader(s) to ensure smooth operation of the Store Support Team. Maintains awareness of customer flows and needs and directs Team Members as necessary to satisfy and delight customers; responds promptly to customer needs and questions. Assists...
Technical Support Representative
The primary function of this position is to support independent accounts and perform complex technical duties related to all DEXIS products, by answering customer questions or resolving issues in a support center environment. The is an in-office position with staggered shifts between core department...
Technical Support Representative
Technical support or customer service experience. Working to exceed customer’s expectations, creating a positive customer perception of the Ebix organization. Providing proper documentation of all customer contact. Strong software analysis, problem isolation & resolution, and customer service skills...
Retail Support Warehouseman, Sunrise - Part Time
Participate in stockroom maintenance, organization, and housekeeping. Resourceful self-starter, works well independently as well as part of a team. Position requires prolonged periods of standing/walking around store or department. ...