Linux Support Specialist

Title : Linux Support Specialist

Location : Irvine, CA (50% Remote)

Duration : 12 Months

Candidate must be strong with Puppet and Linux desktop support.

Job Description :

The endpoint team is responsible for maintaining all corporate images, developing common software deployment packages and deploying standard software and software updates insuring the North America endpoint are properly patched and updated.

The Linux Support Specialist will be a part of the Client NORAM Endpoint Team and will act as a subject matter expert with images and software deployment packages associated to the LINUX endpoints that are deployed to the Engineering Teams across North America.

The Linux Support Specialist will be a part of the Client NORAM Endpoint Team.

The specialist core responsibilities will be as follows :

Provide IT systems desktop administration in a heterogeneous Microsoft Windows, Redhat, Ubuntu Linux environment.

Ubuntu 20.04, 22.04

Redhat 7-9

Windows 10 and 11

Train Service Desk technician on Linux related troubleshooting / operational procedures.

Mentor and assist both our US and Canada NORAM Endpoint team members on the essential functions listed below

System Administration of Ubuntu and Redhat OS

Testing and Troubleshooting Linux Workstations

Installation and Upgrades of workstations

Linux shell scripting

Creating Linux OS images

Day to Day expected tasks as part of the NORAM Endpoint Team.

Respond and resolve both incidents and service request tickets assigned to the NORAM Endpoint Squad in Service Now

Execute work that is assigned during sprint planning and update Tasks as needed.

Create Knowledge Base Articles in Service Now

Attend Stand Up Meetings

Maintain health of Endpoints by use of remote tools SCCM, Trellix, and Endpoint Central

Driver Updates

Software Updates

Software deployments

Other duties as required by Endpoint Service Owner, Director of End User Support and Collaboration Services.

Skills :

At least 3 years of experience as a Linux Desktop support engineer or specialist.

Experienced with Linux OS (RedHat 7-9 and Ubuntu 20.04, 22.04).

Experienced with Microsoft Windows 10 (20H2 or higher).

Experience with software installations on local machines.

Knowledge of computer software, operating systems, hardware and networking.

Knowledge of PC Imaging.

Hands-on experience with Puppet for configuration management, ensuring efficient and consistent workstation setups.

Solid understanding and practical experience with network services, including PXE, DNS, and DHCP, essential for network configuration and troubleshooting.

Proficiency with Foreman or experience in bare-metal provisioning using PXE, including familiarity with preseed, auto install, and Kickstart methods for automated system deployments.

Familiarity with scripting or basic knowledge of at least one systems programming language (such as Bash, Python, or Perl).

Working, functional knowledge of Bitbucket.

Detailed oriented and able to work on own initiative.

Able to carry out multiple, concurrent assignments.

Excellent oral and written communication.

Ability to create and manage technical documentation.

Education :

Bachelor's degree in Computer Science or similar field of study with a minimum of 5 years of relevant work experience, or an equivalent combination of education and work experience.