Location Mackinaw City, MI BARTENDER / SERVER-MACKINAW
Job Description :
Job Summary : The Bartender / Server will provide upbeat, positive, friendly, and excellent service to every guest who approaches the bar / dining area while preparing and pouring drinks, serving food and placing food orders for guests.
Primary Duties & Responsibilities :
- Smiles and makes eye contact, greets, welcomes and invites our guests back.
- Waits on all guests and serves food as well as beverages and bartend
- Anticipates the needs and wants of our guests.
- Uses product knowledge to up-sell and suggestive sell.
- Prepares drinks with proper portions and ingredients.
- Keeps a neat and clean environment at all times and abides by all health codes.
- Operates POS (Point of Sale) system, handling all beverage sale transactions.
- Operates liquor dispensing system as required or utilizes pour measuring device.
- Maintains respectful control over guests at all times and assists management by informing them of guest complaints.
- Ability to monitor guest consumption and respond according to TIPS training.
- Keeps the bar area stocked, cleaned and ready for guests at all times.
- Operates a cash register, rings in proper amounts and gives guests correct change.
- Accounts for all cash, charge and hosted sales and maintains integrity of all financial controls and responsibilities.
- Attends to guests needing service at the bar or dining area in a quick and efficient manner.
- Arranges bottles and glasses to make attractive display.
- Replenishes bar snacks such as chips, pretzels and nuts.
- Replenishes supplies / cups, spears, napkins, and ice.
- Maintains inventory control.
- Completes any side-work, set-up or closing duties as assigned.
- Attends all meetings and / or training sessions as required.
- Maintains grooming and appearance according to specified grooming and appearance policies.
- Removes and empties all trashcans within the bar and dining area
- Performs all other assigned duties within the scope of work.
- Follows all direction and assigned duties as given by the Mukwa Supervisor.
System Access : Agilsys InfoGenesis, ADP eTime, and Attendance Counts
Upholds Odawa Casino Mission statement in all aspects of position :
Mission :
We create excitement and memories.
Values :
We create a culture that provides :
- A fun, rewarding, safe, and consistent environment for our Team Members.
- A warm reception, welcoming environment, and friendly atmosphere.
- An optimal entertainment experience through exceptional service.
- Support for the Waganakising Odawak values through Wisdom, Love, Respect, Bravery, Honesty, Humility, and Truth.
- A contribution and connection to the community.
Preference : Applies to Native Americans in accordance with applicable tribal law.
Job Requirements :
Minimum Qualifications :
- Must be at least 18 years old.
- One (1) year bartending or working in the service industry or a combination of education experience.
- Knowledge of POS (Point of Sale) system and bar equipment.
- Must be able to anticipate customer needs, and expectations.
- Flexibility with available shifts and days off preferred (shifts often include nights, weekends, holidays and overtime as needed).
- Responsible for following established departmental procedures and all applicable laws and show responsibility by practicing methods that were taught through our TIPS program.
- Must be able to lift and carry up to 50 lbs.
- Must be able to bend, kneel and reach.
- Must be able to be on feet for long periods of time.
- Ensures accuracy when counting down cash registers.
- You may be required to pass a skills assessment test to determine if you meet the minimum qualifications of the position.
- Must be able to meet Odawa Casino Resort internal training requirements.
- Must be able to obtain a key gaming license in accordance to the regulations established by the LTBB Gaming Regulatory Commission, and be able to serve in the position under any other applicable law.
- Must maintain the highest level of confidentiality at all times.
Must be able to obtain a gaming license in accordance with the regulations established by the LTBB Gaming Regulatory Commission, and be able to serve in the position under any other applicable law.