Description :
Training Schedule : 8 : 30am to 5pm M-F
Shifts
a.Training is 4 weeks. 8 : 30am to 5pm shift during training period
b. Shift based on business need and assigned bank
c.Shift after training : 10 : 30am to 7pm or 11 : 30am to 8pm
The client is looking to add to their Call Center Loss Drafts Team. This is a high level call center position that is mainly dealing with homeowner claims.
Calls can be as quick as 1 minute all the way up to 45 minutes.
Responsibilities :
- Will be handling about 40-50 inbound calls per day, sometimes more and sometimes less, depending on how long each call lasts.
- The calls will be pertaining to a new homeowners claim or an existing claim
- Will be required to answering basic questions such as : what is the status of my claim? all the way up to claim intake which sometimes can take up to an hour.
- Navigate between multiple systems to find the answer
- Research through the claim tool to be able to assist the customer and provide accurate information
- Handle escalated calls as needed
- Be the liason between proctor, the homeowner and the lender
- Be able to be cool under pressure and handle upset customers
About TEKsystems :
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.
We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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