Customer Care Representative - Winston Salem

Overview

Who we are :

At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact.

We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us.

Together, we can make a difference.

What’s the Role About?

If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!

In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.

• Are you energetic, enthusiastic with an engaging personality?
• Are you driven to deliver effective results while providing excellent customer service?
• Do you have extraordinary communication skills?

What’s in it for YOU?

• Early access to earned wages via Access to 50% of earned wages up to $500 per pay period
• Full-time, non-seasonal
• Paid training
• Advancement opportunities (management training program)
• Employee discounts
• ExtensiveBenefits PackageMedical, Dental, Vision InsurancePaid Time Off401(k) Investments

Salary Range : Up to $18.00 hourly + benefits

The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

Responsibilities

In addition to delivering extraordinary service on calls in a fast-paced, structured customer care environment, you may :

• Process credit card payments over the phone or via Storefront for new and existing customers.
• Provide excellent care
• Assist with any customer issues
• Document any phone calls and actions in the data base.
• Perform opening and closing duties of Storefront lobby.
• Maintain concentration and focus in order to meet performance goals.
• Maintain good working relationship with assigned supervisors and coworkers.
• Have computer technology savviness with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone

Qualifications

What We Look for in a Candidate :

• 18 years or older
• High School Diploma or GED
• Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions.
• Superb attendance, so you can be there when our customers need us.

We believe in equal access to opportunity.

Our team is like the world we live in. Our people come from all different backgrounds, races, genders and orientations and we love it all.

We pride ourselves on being inclusive, welcoming and delivering on the promise of equity. We’re proudly an Equal Opportunity Employer - making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.