The Support Engineer plays a key role interfacing directly with clients and internal technical delivery and product teams to ensure successful project outcomes and ongoing client satisfaction.
As Support Engineer, you will be responsible for first- and second-tier support for clients; regular communication with client and internal teams;
software installations; timely problem resolution and maintaining healthy client relationships. Responsibilities include : -5-8 years of experience in a support role or a similar position, preferably in the healthcare field, and with client interaction-Minimum of 3 years of Tier 1 and Tier 2 Support experience-Administrative experience in SQLServer and / or Oracle-Windows system administrative experience-Experience with SharePoint is a plus-Experience with documentation preparation and / or development of training material-Familiarity with several and a willingness to develop skills in the following : -First- and second-tier support for our various products-Troubleshooting IIS and .
NET web-based applications-Troubleshooting Apache, Tomcat and Jboss-Troubleshooting database issues in SQL server and / or Oracle-JAVA based web applications experience a plus-Web Service and SOA applications-SAP Business Objects and Qlikview experience a plus-ETL tools (IBM InfoSphere Data Stage and Quality Stage, Kettle / Pentaho Data Integration) experience a plus-GRAILS experience a plus-5-8 years of experience in a support role or a similar position, preferably in the healthcare field, and with client interaction- Interaction with clients and various internal engineering teams to drive problems to resolution quickly-Diagnose, solve and provide root cause analysis for application errors, data problems, and / or network issues-Manage remote software installations and upgrades-Document procedures for debugging issues, collecting data, getting system access, and other areas as necessary-Ability to deploy and support applications on various platforms and environments-Build and maintain successful client relationships-Deep sense of ownership and commitment-Bachelor’s degree, preferably in computer science-Able to support multiple projects / technologies simultaneously-Self-starter, ability to work well independently, excellent problem-solver, strong analytical, troubleshooting and organizational skills-Excellent written and verbal communication skills-Comfortable with a dynamic, fast paced work environment
Help Desk Support Engineer
NET web-based applications-Troubleshooting Apache, Tomcat and Jboss-Troubleshooting database issues in SQL server and/or Oracle-JAVA based web applications experience a plus-Web Service and SOA applications-SAP Business Objects and Qlikview experience a plus-ETL tools (IBM InfoSphere Data Stage and ...
IT User Support/Help Desk Associate
As the IT User Support/ Help Desk Associate, you will provide support and guidance to users experiencing technical issues relating to computer hardware, software, and peripherals. We currently have openings for an On-Site IT User Support / Help Desk Associate in our Wilmington MA. Duties/Responsibil...
IT/Desktop Support/ Help Desk/ Field Support/ IT Consultant (Freelancer) (Cambridge)
Global IT Services partner supporting medium to large-scale enterprises. This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. Field experience supporting a variety o...
Field Support Analyst - Help Desk
Field Support Analyst - Help Desk. This posting is for Field Support Analyst 1/Help Desk role. Working within the Trial Court Information Technology Department of the Office of Court Management, the Field Support Analyst has the responsibility for providing on-site technical support to court staff i...
IT/Desktop Support/ Help Desk/ Field Support/ IT Consultant (Freelancer) (Lexington)
Global IT Services partner supporting medium to large-scale enterprises. This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. Field experience supporting a variety o...
Field Support Analyst - Help Desk
This posting is for Field Support Analyst 1/Help Desk role. Working within the Trial Court Information Technology Department of the Office of Court Management, the Field Support Analyst has the responsibility for providing on-site technical support to court staff in resolving user problems or issues...
IT/Desktop Support/ Help Desk/ Field Support/ IT Consultant (Part-time/Freelancer) Cambridge
Global IT Services partner supporting medium to large-scale enterprises. This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. Field experience supporting a variety o...
Help Desk Support Specialist
Proven work experience as a Help Desk Specialist, Technical Support Engineer or similar role. Job Title: Help Desk Specialist. We are looking to hire a skilled Help Desk Specialist to provide technical assistance to our workforce. Helping new company employees in setting up their workstations. ...
Technical Support Specialist - Hemostasis (Tuesday-Saturday)
This includes support on Werfen product usage and function, technical questions, instrument performance, instrument capabilities and other product concerns as required. Participated in additional projects as assigned by Technical Support Management. Provides first line contact and ownership for tech...
IT Help Desk Technician
The IT Help Desk Technician is responsible for providing technical support to end-users within MITFCU. Minimum of 2 years of experience of computer user support in an IT helpdesk, desktop support, or technical support role preferred. ...