Operations Coordinator - Workforce Development

Job Description

Job Description

Career TEAM is a leading high-tech workforce development company who combines their love for careering with technology and utilizes the best content, trainers, case managers, job developers, designers, programmers, and partners.

Career TEAM is solving today's unemployment challenges through innovative solutions.

Career TEAM is looking to hire an Operations Coordinator to help support the Quality Assurance Team and provide direct support to Career Advisors for service approvals and professional development on competencies toward workforce development.

In this hybrid position, the Operations Coordinator will report directly to the Quality Assurance Team Lead and will have a huge impact behind the scenes on supporting customers of the WIOA program.

As a socially conscious organization, Career TEAM has found a healthy balance between for-profit innovation and community enrichment.

Looking ahead, the organization will continue to close the nation's opportunity divide with additional CTL government funded workforce sites;

while also building staff capacity of workforce funding sources and industry providers through CTL Consulting. See www.careerteam.

com for more information.

Career Team also offers a competitive package including :

• 401(k) with a generous employer match;
• medical, dental, and vision insurance with an employee-sponsored HSA on any qualifying plans;
• disability insurance;
• supplemental insurance;
• and paid time off, earned on an accrual basis.

Your Impact on Career Team's Success :

• Review program enrollment packets, support services and ITAs for corrections and provide coaching and feedback to staff within 48 hours of submission
• Track approval process timeline to ensure increased accuracy turnaround times as Career Advisor progress in their roles and report out monthly to team on areas of growth and successes
• Work with the Quality Assurance team to provide support to remain in compliance, avoid disallowed costs and maintain accurate records in ETO
• Help identify trends and provide coaching, feedback and training to improve policy competency
• Help track spending rates and report out to leadership on average spending by program to assist with forecasting and projection for participants
• Become a subject matter expert on local policies and interpretations of policies as it pertains to approvals of enrollments, support services, and ITAs
• Assist leadership in training new staff on process flows and ideologies for submitting participant activity requests and enrollments
• Provide additional support to the Quality Assurance team for reports, invoicing, and board requests
• Assist team in hitting contractual performance metrics and goals
• Approach each day and task with a "ZAG" mindset
• Other duties and projects as needed

The Ideal Qualifications Include :

• A minimum of a GED or HS Diploma required
• An associates or bachelor degree is preferred, but not required1 year of project management skills.
• Strong knowledge of WIOA contracts and programs.
• Successful record of people and project management, including the ability to motivate others to adopt systems and procedures.
• Strong organizational and time management skills with exceptional attention to detail.
• Commitment and passion for the company mission.
• A professional and resourceful style with the ability to work independently and as a team player, to take initiative and manage multiple tasks and projects at a time.
• A Valid Driver's License

Salary : $58,000 - $65,000 / yr. Salary is commensurate with education and experience.

Employment Type : Full-time, non-exempt

Travel : Position may require local travel up to 20% of the time

About Career TEAM :

Founded in 1996, CareerTEAM, LLC is a private workforce development organization.

Career TEAM's outstanding record of accelerating the human condition has resulted in numerous honors :

• Named by Inc. Magazine as one of America's 500 fastest growing privately held companies
• Recipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovation
• Featured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions program
• Invited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training provider

As a socially conscious organization, Career TEAM has found a healthy balance between for-profit innovation and community enrichment.

Looking ahead, the organization will continue to close the nation's opportunity divide with additional government-funded workforce sites;

while also building staff capacity of workforce funding sources and industry providers. See www.careerteam.com for more information.

Career Team is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Background Check Requirements. Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification).

Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position.

California Consumer Privacy Act ("CCPA"). Career Team is committed to complying with the CCPA and all data privacy and laws in the jurisdictions in which it recruits and hires employees.

Career Team collects and uses Personal Information for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance.

Below are the categories of Personal Information we collect and the purposes for which we intend to use this information :

• Identifying information , such as your full name, gender, date of birth, and signature; Demographic data , such as race, ethnic origin, marital status, disability, and veteran or military status;
• Contact information , such as your home address, telephone numbers, email addresses, and emergency contact information; Dependent's or other individual's information , such as their full name, address, date of birth, and Social Security numbers (SSN);
• National identifiers , such as SSN, passport and visa information, and immigration status and documentation; Educational and professional background , such as your work history, academic and professional qualifications, educational records, references, and interview notes;
• Employment details , such as your job title, position, hire dates, compensation, performance and disciplinary records, and vacation and sick leave records;
• Financial information , such as banking details, tax information, payroll information, and withholdings; Health and Safety information , such as health conditions (if relevant to your employment), job restrictions, workplace illness and injury information, and health insurance policy information;
• Information Systems (IS) information , such as your search history, browsing history, login information, and IP addresses on the Company's information systems and networks;
• Biometric information , such as facial recognition, fingerprints, iris or retina scans, keystroke, or other physical patterns;

and Geolocation data , such as time and physical location related to use of an internet website, application, device, or physical access to a Company office location.

The Company collects Personal Information to use or disclose as appropriate to :

• 1) Comply with all applicable laws and regulations; (2) Recruit and evaluate job applicants and candidates for employment;
• 3) Conduct background checks; (4) Manage your employment relationship with us, including for : (a) onboarding processes;
• b) timekeeping, payroll, and expense report administration; (c) employee benefits administration; (d) employee training and development requirements;
• d) the creation, maintenance, and security of your online employee accounts; (e) reaching your emergency contacts when needed, such as when you are not reachable or are injured or ill;
• f) workers' compensation claims management; (g) employee job performance, including goals and performance reviews, promotions, discipline, and termination;
• and (h) other human resources purposes; (5) Manage and monitor employee access to company facilities, equipment, and systems;
• 6) Conduct internal audits and workplace investigations; (7) Investigate and enforce compliance with and potential breaches of Company policies and procedures;
• 8) Engage in corporate transactions requiring review of employee records, such as for evaluating potential mergers and acquisitions of the Company;
• 9) Maintain commercial insurance policies and coverages, including for workers' compensation and other liability insurance;
• 10) Perform workforce analytics, data analytics, and benchmarking; (11) Administer and maintain the Company's operations, including for safety purposes;
• 12) For client marketing purposes; (13) Exercise or defend the legal rights of the Company and its employees, and affiliates, customers, contractors, and agents;

and (14) to comply with requirements of government grants, including, but not limited to, program and audit requirements.