Job Title : Inside Sales Representative
Location : Phoenix, AZ
Employment Type : Full-Time, Hourly
Work Environment : In-Person, Monday through Friday, 8AM -5PM
Summary of Company Benefits :
- Health, Dental, and Vision Insurance
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- 401(k) with 3% Employer Match
- Group Term Life Insurance and AD&D
- Employer Paid Long-Term & Short-Term Disability
- Voluntary Supplemental Hospital and Accident Plans
- Employee Assistance Program
- 8 Company Paid Holidays & 1 Floating Holiday
- Progressive Paid Time Off (PTO) Accruals
About Woodgrain :
Woodgrain is one of the top millwork operations in the world with locations throughout the United States and Chile. With 70 years of quality craftsmanship and service, Woodgrain is a top producer of mouldings, doors, and windows, as well as a premier distributor of specialty building products.
Woodgrain Inc. is headquartered in Fruitland, Idaho with six divisions and over 45 manufacturing and warehouse facilities in the United States and South America.
Since 1954, Woodgrain is proud to be family owned and operated.
Job Summary :
The Inside Sales Representative is responsible for supporting the sales efforts of the branch to ensure the successful execution of sales plans.
The Inside Sales Representative sells, quotes, and promotes the building materials program in addition to ensuring prompt and accurate communication with customers on their orders and delivery dates.
Responsibilities :
Work with customers to convert inbound inquiries into actual sales.
Overcome technical and business objections for prospective customers.
Emphasize salable features, quotes prices, and prepares sales orders for orders obtained.
Make outbound sales calls based on sales activity plans generated by the Sales Manager or General Manager.
Develop and maintain customer relationships.
Estimate date of delivery to customer based on product knowledge, order processing, production and delivery schedules.
Investigate and resolve customer problems, including warranty service.
Update customers of any changes to the promised delivery date.
Enter new customer data and other sales data for current customers into computer database.
Comply with required company policies and procedures.
Communicate with buyers on product shortages or quality issues.
Additional duties may be assigned.
Requirements :
Bachelor’s degree in business related field or equivalent, preferred.
1 to 2 years related industry experience and / or training.
Excellent customer service skills and the ability to develop relationships over the phone preferred.
Proficient in MS Office preferred.
Results driven and ability to generate innovative and creative solutions to problems preferred.
Ability to develop quick rapport with employees and customers preferred.
Ability to manage multiple projects preferred.
Travel : This position does not require travel to other Woodgrain locations.
Applications will be accepted until the position has been filled.
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