Critical Accounts Escalation Manager

VirtualVocations
Jackson Heights, New York, United States
Full-time

A company is looking for a Critical Accounts Escalation Manager.Key ResponsibilitiesDrive progress and resolution of critical customer issuesLead cross-functional teams to develop and execute action plansCommunicate critical issue status to executive staff and customersRequired Qualifications and Education5+ years of Escalation Management experience with critical customer issuesExperience in Technical Account Management, Engineering Management, or similar rolesStrong technical knowledge of Data Center, Storage, Networking, and Virtualization technologiesBA / BS in computer science or equivalent;

MBA is a plusAbility to work in a fast-paced environment with international clients

6 days ago
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