Manager, Membership Services

POSITION SUMMARY :

Houston Dynamo FC is seeking a qualified Manager of Membership Services responsible for maintaining, growing, and upselling our Full Season and Half Season Membership platforms for both the Dynamo and Dash teams.

Our ideal Manager has in-depth knowledge of sport membership packages, their benefit offerings, and the implementation of a year-round service campaign.

The Manager of Membership Services will be well versed in client relationship building and staff development. This role demands a leader with a sharp mind and the ability to coach, advise, motivate, and grow a team to create and maintain a high-performance environment.

DUTIES & RESPONSIBILITIES :

• Recruits, trains, leads, and develops the service team including, but not limited to hiring, monitoring, supervising, managing, coaching, mentoring, and evaluating staff on a continuous basis.
• Develops strategies, procedures, and processes for service team based on best practices, protocols, reporting, tracking, events, and other applicable guidelines for training, accountability, and consistency purposes.
• Implements and manages new touchpoint campaigns and membership events with various internal stakeholders including marketing, digital, creative, and analytics.
• Oversees the service team to ensure company quotas and standards are met by holding regular check-ins with the team to set objectives and report progress to senior manager.
• Other duties as assigned.

QUALIFICATION REQUIREMENTS :

• Bachelor’s Degree Required
• Minimum three (3) years of ticket experience within the sports industry
• Experience and proficiency in Microsoft Office, Excel, Word, Power Point, and other computer skills Required
• Experience with recruiting and developing staff Preferred
• Ticketing system experience, SeatGeek Preferred
• CRM experience, SalesForce Preferred

SKILLS, ABILITIES & OTHER ATTRIBUTES :

• Excellent verbal and written communication skills
• Strong teaching, motivating, and development skills
• Ability to work under pressure, meet deadlines, and multi-task
• Strong leadership skills, focused on communication and accountability
• Team player; ability to work across divisions
• Acts with high levels of integrity and professionalism, with the ability to exercise discretion and good judgement
• Comfortable within a high-paced, competitive environment
• Excellent analytical skills, with great attention to detail
• Ability to work long, irregular hours and weekends as dictated by event schedules and project timetables
• Ability to meet challenging sales objectives in a high profile, competitive marketplace
• Ability to drive results in maximizing revenue objectives
• Candidates must exhibit a strong desire to learn and a strong work ethic
• Candidates must exhibit a positive outlook that values customer service
• We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
6 days ago