Experience Design Manager

Experience Design Manager

Apply

Considering making an application for this job Check all the details in this job description, and then click on Apply.

Locations : Boston, Massachusetts

Time Type : Full time

Posted on : Posted 3 Days Ago

Time left to apply : End Date : October 30, 2024 (2 days left to apply)

Job Requisition ID : JR24101122

Are you a Human Centered Designer (HCD) who is excited about :

• Designing best in class digital experiences?
• Leading and developing a team of talented experience designers?
• Collaborating with business partners, research, and analytics to deliver customer centric solutions?

Our growing Human Centered Design team is looking for a highly motivated, collaborative individual who is strategically driven and can drive change to achieve our vision of becoming a Digital Customer Leader.

Key Responsibilities Include :

• Develop and grow a talented group of designers by providing :
• Regular formal and informal feedback.
• Opportunities and support to develop either the leadership or individual contributor career paths.
• Enhancing storytelling techniques by designers.
• Recruiting new Human Centered Design talent when required.
• Promote the value of Human Centered Design by leading and supporting the team’s successful delivery of their design work and through effective storytelling.
• Contribute to the creation of storefront strategies for John Hancock’s customer facing sites.
• Collaborate with key stakeholders across the organization to identify and define opportunities and then execute on them.
• Collaborate with key stakeholders across the organization to establish strategic direction for the experiences that will achieve John Hancock’s long-term vision and goals.
• Lead the efforts to establish John Hancock’s design system and represent John Hancock with our global partners to ensure it informs and is informed by the global design system.
• Lead the John Hancock AI design initiatives, providing strategic oversight, and ensuring alignment with the global AI design system by forming and supporting a global AI design community.
• Partner with our Research partners to ensure research and testing are incorporated where it has the most impact on design initiatives.

Desired qualifications for this position include :

• At least 7-10 years of Human Centered Design experience delivering simple and complex solutions for digital environments.
• A strong understanding of Human Centered Design methods and techniques with a desire to continue to build your understanding and the understanding of other designers.
• A strategic mindset towards Human Centered Design and the role it plays in achieving business goals.
• Strong communication skills for communicating across business units and with senior leaders to lead, support, and update design initiatives.
• The ability to establish and support continuous improvement of customer experiences.
• Demonstrate vulnerability and humility as a leader.
• Management, mentorship, or informal leadership experience.

Nice to have :

• 1-3 years informal or formal Human Centered Design leadership experience.
• Working understanding of how HTML, CSS, JavaScript, and other front-end technologies that play a role in design.
• Business analyst experience.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better.

To learn more about us, visit https : / / www.manulife.com / en / about / our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife / John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process.

J-18808-Ljbffr