Job Description
Your Career
Palo Alto Networks® is the fastest-growing security company in history. If you are a motivated, intelligent, creative, and hardworking individual, then this is the place for you! One of the keys to our success is our relentless focus on leveraging data to drive insights and decision making.
Our Data Accuracy Response Team is tasked with ensuring our data is regulated, accurate, and reliable on a day to day basis.
This includes managing urgent escalations, triaging, executing, and monitoring requested changes in data, and observing trends to guide system improvements.
The Sr. Manager, Data Governance Sales Operations leads the front line in ensuring that these goals come to fruition. This position reports to the Director, Sales Operations for Data Integrity and Policy and will have a high degree of interaction with the Business Operations, Sales, Support, and IT functions across Palo Alto Networks.
Your Impact
Manage the Service Desk Team and ticket queue responsible for account, territory, and sales crediting data requests in SFDC
Serve as the primary escalation point for data discrepancies, service requests, and any other general inquiries
Function as a player coach, working alongside the team for complex or highly technical requests to ensure accuracy and efficiency and reduce backlogs
Monitor and track key team metrics to build and maintain SLA standards and policies
Administer monthly audits and reports to ensure data accuracy and completeness
Work cross functionally with the Data Integrity and Policy team to drive process improvements
Perform weekly updates and provide guidance on team deliverables to identify process / policy gaps
Maintain a training and onboarding program with documentation for incoming headcount
Coordinate with different stakeholders to perform ad-hoc investigations for data insights / update / reports
Assist in organizing and implementing new policies driven by the Go-To-Market team in SFDC
Assist in other Data Process Initiatives such as quarterly account data refresh and annual fiscal year sales transition
May be required to perform user acceptance testing or other activities around account management
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