Community Assistant CollegeTown
Job Description
Job Description
Community Assistant
The Community Assistant is responsible for all aspects of leasing, marketing, and maintaining positive resident relations of a property.
Essential Duties & Responsibilities
- Property Leasing and Administration
- Effectively show, lease, and move in prospective residents; greet, qualify, tour community, and sign lease
- Conducts all functions necessary to close the sale, including making appointments, generating new leads, conducting tours, maintaining model units, and all necessary follow up needed.
- Completes all leasing paperwork needed before move-in
- Assisting with lease audits, walking units, and turn process.
- Maintain accurate prospect traffic and leasing data, responding to prospect leads within 24 hours.
- Utilize established sales and marketing strategies to increase property traffic, maintain closing ratios and work to achieve and exceed leasing goals.
- Perform various administrative tasks as needed.
- Deal with resident complaints, concerns, and requests to ensure resident satisfaction.
- Assist in developing and implementing resident retention programs (i.e., resident functions, special promotions, monthly newsletter, etc.)
- Contribute to the general upkeep and cleaning of office, common areas, and model.
- Marketing & Outreach
- Assist in implementing annual marketing plan outreach.
- Review and assist in completing market survey / analysis continually to generate ideas and formulate plans.
- Maintain thorough product knowledge of the property and competition as well as market conditions, complete weekly market survey report.
- Customer & Resident Relations
- Manage excellent customer service and monitor service request turnaround and responsiveness.
- Projects a favorable image of the community to achieve property objectives and public recognition.
- Ensure consistency in dealing with residents on all matters.
- Enforce policies of the community that the immediate supervisor delegates
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