Manager Business Deposit Services Operations

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We invite you to explore the award-winning culture, people, rewards and opportunities that make Comerica Bank so special.

Make your next career choice a confident one.

Qualifications

Qualifications :

• Bachelor's Degree from an accredited university or 4 years of relevant experience preferred or High School Diploma / GED
• 5 years of experience in bank or financial services operations, preferably in a banking center or customer service environment
• 3 years of experience managing a team within an operations environment
• 3 years of experience with customer service, including working within 3rd party arrangements
• 3 years of experience understanding of accounting practices, from a bank operations standpoint
• 3 years of experience in risk management, including understanding client and bank risk factors present in financial transactions
• 2 years of experience working with legal agreements, including review, recommendations, and adherence to agreements

Job Description

Manager of BDS Operations

This position oversees the customer service, operational and risk related functions for two distinct and specialized strategic business units in either El Segundo, CA or Detroit, MI.

Primary responsibilities includes human resource management, transaction processing review and approvals, legal coordination of specialized contracts related to corporate escrow, title escrow, 1031 exchange, vendor payment programs and remote cashier check services.

Risk management is key to this role, including managing operational, financial, legal, regulatory and reputational risk.

Responsibilities : Team management

Team management

• Including all aspects of hiring, managing, training, and developing customer service / operational talent for area of responsibility.
• Communicate new policies and procedures, ensuring staff adherence to department functions, policies and procedures and following up on client and RM issues related to staff.
• Position also provides back-up management support to BDS National client Services and Operations Manager.

Risk and compliance management

• Including application ownership.
• Act in capacity of AML Risk Liaison.
• Responsible for legal and regulatory compliance management for specialized escrow and department processing agreements.
• Manage bi-annual audit related activities / responses, annual business continuity plans, bi-annual business impact analysis, and all User Access controls for areas of responsibility and affected employees.

Financial and revenue management

Oversight for billings for services rendered, general ledger and accounts receivable transaction reconcilements, client transaction reconcilement activities, interest rate and pricing management for BDS specialized products and services.

Project and Product Management oversight

• SME activities for assigned areas and products solely utilized by BDS Department client base.
• Provide project oversite on medium to large projects solely affecting BDS.
• Project involvement would also include BDS SME representation within large division and enterprise projects.
• Product Management activities would include working with vendors, technology services and other internal departments to ensure client delivery is consistent, and enhancement activities continue meet regulatory and policy requirements.

Salary Range

For candidates hired in the state of California, Colorado, Washington, New York the expected salary / On-Target Earnings (OTE) range for the role is currently :

California - $83,950 - $169,050 Annually

Salary Range(s) is subject to change. Comerica Bank takes several factors into account when determining individual starting pay.

These include but are not limited to position, grade level, location / metropolitan area, skillset, and peer compensation.

Comerica Bank considers the employer's work location to determine the pay range.

About Comerica

We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family.

Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future.

Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive.

We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs.

You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD D, and supplemental health programs to offset unexpected health care expenses.

We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure.

Upon offer, Comerica conducts a comprehensive background and fingerprint check.

NMLS certification requirement : where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.

Comerica Incorporated (NYSE : CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments;

the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful.

In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.

Comerica is proud to be an Equal Opportunity Employer - veterans / individuals with disabilities, committed to workplace diversity.