Employee Health & Benefits Assistant Account Manager

Description :

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people.

More than 11,000 of the industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day.

Learn more about what makes us different and how you can thrive as a Employee Health & Benefits Assistant Account Manager at Marsh McLennan Agency (MMA).

MMA provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities.

With 200 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE : MMC).

Applicants must be within driving distance to the Nashville or Chattanooga office to be considered for this role and have the ability to commute to the office a minimum of three days per week.

A day in the life.

As a Assistant Account Manager you will :

• Ensure outstanding customer service is provided to clients, both directly and by other members of the production team
• Communicate closely with Producers and act as key liaison with clients to assess needs and provide solutions
• Oversee, facilitate or execute new / renewal marketing process
• Design detailed analyses and presentations for prospect / client meetings
• Develop educational materials including Benefit Enrollment Guides
• Review SPD’s and agreements / contracts for accuracy
• Assist clients with resources relative to HIPAA, COBRA, FLEX, ERISA, etc.
• Handle any claim resolutions and plan administration problems
• Filing, file set-up, file maintenance in Agency Management and Imaging System
• Assist with gathering appropriate client information for marketing and implementing new and renewal business
• Assist with creating spreadsheets and presentations for prospect / renewal meetings
• Assist with preparation of enrollment guides / packets for on-site enrollment meetings
• Assist with the preparation of applications
• Assist with routine plan administration, e.g., new enrollees, changes and terminations
• Assist with any claim and plan administration problems / issues
• Filing, file set-up, file maintenance in Agency Management and Imaging Systems
• Basic correspondence with clients and companies, once Agent License is obtained
• Assist team with general administrative and other responsibilities as needed

Our future colleague.

We’d love to meet you if your professional track record includes these skills :

• Previous insurance industry experience in a brokerage or agency environment
• Able to research and analyze problems independently
• Excellent presentation, written, communication, and customer service skills
• Proficient with Microsoft Word, Excel, Power Point, and Outlook
• Ability to learn Agency Management and Imaging Systems
• Life and Health Agents License or obtain within 90 days
• A shared commitment to company values; Integrity, Collaboration, Passion, Innovation, Accountability

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside our organization. We’ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.

Some benefits included in this role are :

• Medical, dental and vision insurance
• 401K and company match program
• Company-paid life and disability
• Generous paid time off programs
• Employee assistance program (EAP)
• Volunteer paid time off (VTO)
• Career mobility
• Employee networking groups
• Tuition reimbursement and professional development opportunities
• Charitable contribution match programs
• Stock purchase opportunities
6 days ago