ASE is looking for a Help Desk Technician to work in Honolulu, HI. The Help Desk Technician operates as a key Command and Control, Communications and Cyber (C4) technical focal point.
This role involves providing Tier 1 troubleshooting support for HQ executive community members, including Flag / General Officers (FOGO), in offices, quarters, and during travel.
The technician also supports distinguished visitors and command-level special events, and also manages communications for significant personnel within the area of responsibility.
An active TS / SCI clearance is required.
To join our team of outstanding professionals, apply today!
Responsibilities
- Serves as the initial point of contact at the customer service desk, handling all ADP hardware, software, and networking issues
- Facilitates secure and non-secure communications, supervises the installation of information systems, and acts as a liaison with external organizations such as the Navy Marine Corp Intranet and the Defense Information Systems Agency Network Operations Center.
- Manages a service desk tool based on Information Technology Infrastructure Library (ITIL) frameworks, addressing incident management, service requests, problem management, access management, and event management.
- Performs Local Registration Authority (LRA) duties in accordance with DoD and customer standards.
- Provides a Monthly Status Report (MSR) to the Contracting Officer's Representative (COR)-appointed Technical Assistant (TA), detailing accomplishments, identifying issues, and highlighting areas requiring government action.
- This position demands a proactive approach to ensure the seamless operation and security of communications within headquarters.
Qualifications
- Active Top Secret (TS) with SCI eligibility clearance.
- IAW DoD 8570.01-M, must meet IAM I minimum qualifications.
- Must possess ONE of the following 8570 IAM-I certifications : CAP (Certified Authorization Professional), Security+ CE, CND (Certified Network Defender), Cloud+, GSLC (GIAC Security Leadership Certification) OR HCISPP (Healthcare Information Security and Privacy Practitioner).
- Minimum High School Diploma / GED.
- Experience using Microsoft Office tools (Word, PowerPoint, Excel, and Outlook).
- At least 2 years of experience in service desk or help desk support with basic troubleshooting skills in hardware, software, and network topologies.
- Basic level skills in system administration and active directory.
- The technician must possess a thorough knowledge of IT concepts, computer hardware, software, and networking, enabling them to analyze and solve complex problems effectively.
- Communication skills are essential, as the technician will often need to explain technical issues to staff without a technical background.
Project Security Coordinator - Security Clearance Required
In addition, you will perform multiple program security functions to include Personnel Security, Information Security, Industrial Security, Information System Security, Communications Security and Physical Security for Sensitive Compartmented Information (SCI). Amentum has an opportunity for a highl...
Field Service Representative (Special Forces) - Security Clearance Required
Minimum Clearance Required to Start: Secret. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Percentage of Travel Required: Up to 50%. Requires an Active Secret Clearance. ...
AH-64 D/E MTP / AH-64 Maintenance Test Pilot (AH-64 D/E) FT. Wheeler AAF, Hawaii - Security Clearance Required
Deploy when required to support contract requirements when maintenance test flights are anticipated. Perform recovery flights and ferries aircraft to additional sites, such as depots. Communicate, troubleshoot, advise and work side by side with military pilots and technicians. Communicate, troublesh...
Information System Security Officer - Security Clearance Required
As a key member of the team, you will be responsible for contributing your expertise and skills to help ensure the team's success in responding to security incidents and protecting organizational assets. As a key member of the team, you will be responsible for contributing your expertise and skills ...
Threat Analyst - Security Clearance Required
Researches, analyzes, coordinates, and reports on threats, force protection conditions to and within the USARPAC area of responsibility, and develops mitigation approaches and reports across all stakeholders. Ability to operate office equipment such as a personal computer, printer, copy machine, tel...
Engineering Lead - Security Clearance Required
The customer based out of Honolulu, Hawaii creates, manages, and supports IT solutions for USINDOPACOM, its mission and its 5,000+ customers throughout the Pacific theater. As an Engineering Lead/Senior Architect at SOS International LLC, you will provide leadership and guidance to the IT Engineerin...
Training Services Manager - Security Clearance Required
Provide assessments and analyses of the results and capabilities deployed in training environments. Join Peraton in support to USINDOPACOM, its subordinate unified commands, component commands, direct reporting units, standing joint task forces, and strategic mission partners. Cleared for Top Secret...
Persistent Cyber Training Environment (PCTE) Content Developer - Security Clearance Required
Strong analytical and problem-solving skills•An active TS/SCI with CI poly security clearance is required. Essential Responsibilities:•Create realistic network environments and hands on training covering the full scope of Cyber Operations (CO) within the Persistent Cyber Training Environment (PCTE)•...
Systems Administrator- Honolulu Hawaii- TS/SCI clearance REQUIRED
Key words: distributed Common Ground System, DCGS, Geospatial Intelligence, GEOINT, Field Support, DGFS, field personnel, correlation of data, collaboration of intelligence, airborne, ground systems, war fighters, System administrator, System Admin, Systems Admin, system administration, maintenance ...
Senior Cisco Network Engineer – TS/SCI Required
Duties also include configuring and reconfiguring network applications, maintaining LAN/WAN environments, managing network security, and processing IT service requests and trouble tickets. The Senior Cisco Network Engineer will perform DISA Security Technical Implementation Guide (STIG) validations,...