Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions.
Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store.
Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals.
The individual selected for this role will be expected to work at : Store #701867, located at : 313 Montvale Ave, Woburn MA 01887, Store #705384, located at 349 Main St, Reading MA 01867, Store #705416, located at 10 Camillia Place, Lexington, MA 02421-4412, & Store #701861, located at 201 Middlesex Turnpike, Burlington, MA 01803.
- Ensure high levels of customer satisfaction through excellent sales service
- Assist customers in person and over the phone by determining needs and presenting appropriate products and services
- Build productive trust relationships with wholesale and retail customers
- Process sales transactions accurately and consistent with policies and procedures
- Follow and achieve sales goals on a monthly, quarterly, and yearly basis
- Maintain precise work order files and formulas
- Pull appropriate products from the sales floor or warehouse
- Tint and mix products, as needed, to customer specifications
- Stock shelves and set up displays
- Clean store equipment
- Load / unload delivery trucks
- Assist in making deliveries, as needed
- Maintain in-stock and presentable condition assigned areas
- Remain knowledgeable on products offered and discuss available options
- Comply with inventory control procedures
- Suggest ways to improve sales
Minimum Requirements :
- Must be at least eighteen (18) years of age
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Must be able to read, write, comprehend, and communicate in English
- Must be able to read, write, comprehend, and communicate in Spanish
- Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs.
frequently and up to 70 lbs. on occasion
- Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
- If internal to Sherwin-Williams, you must have received at least a meets expectations (3) rating on your most recent performance appraisal
- If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position
Preferred Qualifications :
- Have a valid, unrestricted Driver’s License
- Have at least a High School diploma or GED
- Have at least one (1) year experience working in a delivery, retail, or customer service position
- Have previous work experience selling paint and paint related products
- Have previous work experience operating tinting and mixing equipment
Bilingual-Spanish Speech Language Pathologist
Are you looking for a rewarding opportunity working with the pediatric population (children birth to 3 years)? Are you passionate about making a difference in the lives of families? Thom Child & Family Services located in Waltham, MA is seeking a Bilingual- SpanishSpeech-Language Pathologist (SLP) t...
Customer Success Specialist - Financial Services
As a Customer Success Specialist you will serve as the primary point of contact for the end users subscribed to NielsenIQ’s Financial Services Research. Build strong relationships with clients to make sure they are satisfied and receiving adequate services as part of their subscription. Work w...
Bilingual Customer Service Associate (German/English : C2 Level) | Philippines
The customer service associate is responsible for providing customer service support according to the scope of work and service level requirements. If you share our values and are passionate about delivering outstanding customer service, we want to hear from you!. A deep commitment to understanding ...
Bilingual Central Intake Specialist (PART-TIME)
Finally, the Bilingual Central Intake Specialist will be highly knowledgeable regarding services and programs offered by Central Boston Elder Services and the community. The Bilingual Central Intake Specialist is typically the first person in the agency to see an individual, oftentimes in an acute s...
Bilingual Customer Service Associate (French/English) | Colombia
As a rapidly growing services provider, we offer a wide range of services including customer support, sales operations, and business process outsourcing to high-growth companies. Bilingual Customer Service Associate (French/English). At Peak Support, we are passionate about delivering exceptional se...
Bilingual Customer Service Specialist (Spanish)
Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and r...
Customer Service Representative- Bilingual Spanish Preferred
Successful Customer Service Representatives (CSR) are the primary point-of-contact with our customers. Previous customer service experience in industries such as hospitality, financial services, retail or restaurant is preferred. As such, they are accountable for delivering superior customer service...
Bilingual Therapeutic Mentor (Mandarin/Spanish)
Did you have that one person in your life that made a difference? Do you want to be that person? Eliot is seeking a bilingual (English with Spanish, Haitian Creole, Portuguese, Arabic or Mandarin) passionate, empowering Therapeutic Mentor to support resiliency for clients through the Wraparound Appr...
Customer Service Representative Bilingual Newton
Customer Service Representative Bilingual- Portuguese $22. Generate service orders, process refunds, and monitor revenue using web-based systems. Fluency in both Spanish or Portuguese and English. To the extent our customers require a background check for certain positions, the Company faces a signi...
Customer Service Specialist
Applicants for this job will be expected to meet the following minimum qualifications: high school or GED required, minimum one year customer service or sales experience required; must be 18 years or older; based on project candidate may be required to meet additional experience/skill requirements; ...