The Marketing & Operations Assistant is responsible for assisting the President, the Vice President of Marketing and the Operations Team in Guest Recovery and managing their Online Reputation.
The role also assists with administrative duties surrounding calendar management, meeting support as well as assisting in the upkeep of the 6th Floor amenities.
Post-Visit Surveys
Distributes internal Guest surveys to Operations daily.
Social Media
- Responds to Guests in real-time on all review sites and social media platforms.
- Monitors Direct Messages on Facebook and Instagram.
Guest Recovery Support
- Sends Guest recovery letters.
- Fulfills loyalty card and hospitality kit orders.
Calendar Management and Meeting Planning
- Drafts and distributes meeting agendas and coordinates with various meeting room calendars. Responsible for ordering of lunches, setting up, payment and clean-up.
- Assists Directors of Operations with hotel reservations for DO Meetings.
- Plans and supports Senior Leadership Team Meetings, Director of Operations Meetings and any Marketing meetings.
- Assists with preparation and execution of the RSC Meetings.
- Assists with booking and maintaining the Executive Conference Room.
Other Administrative Support
- Assists with working lunches for SLT members.
- Distributes mail as needed.
- Assists with the daily maintenance of the 6th Floor kitchen, copy room and reception area.
- Completes special projects as needed.
HOSPITALITY
We take great pride in ensuring all guests receive a warm and memorable experience leaving them feeling better than when they came in.
From a bowl of half sours to our two-dollar bills, we empower each team member to deliver Big Sky Moments in ways that are natural and effortless to Ted’s and our guests.
THE EXPERIENCE
Our restaurants represent classic saloons of the 19th century where cattlemen and land barons found a little relaxation after a hard day’s work.
SUSTAINABILITY
We believe in leaving a better world for future generations. You’ll see this in our commitment to local growers, the paper straws, the Boraxo soap in our restrooms and sustainable choices in our kitchen operations.
We are steadfast in our commitment to people, product and prosperity. Ted’s Montana Grill develops and encourages people to become leaders and engage the hearts and minds of our teams.
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