Guest Services Rep Part Time-104020

Extended Stay America
Tewksbury, MA, United States
$32,88 an hour
Part-time

POSITION PURPOSE AND SUMMARY

The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests.

The position is responsible for assisting guests at all times, answering phones, and checking in and checking guests out in accordance with company guidelines and procedures.

The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that safety and security procedures are in place in accordance with company guidelines and standards for all associates and guests.

Watch A Day in the Life video for Guest Services Representative https : / / vimeo.com / showcase / 5180017 / video / 290728320

MAJOR / KEY JOB DUTIES

  • Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests.
  • Management system. Assists guests at all times; responds to guest requests with diligent follow through. Job functions include empowerment to resolve guest issues through the Make it Right process.

The GSR must embrace ESA's service culture and treat all guest and associates with the utmost of respect and kindness.

  • Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures.
  • Job functions to include handling collection efforts of all in-house balances. The GSR is responsible for accounting all cash, check, credit card and city ledger accounts through the propery
  • Job functions to include setup, maintenance and takedown of the breakfast when required by time of day; and maintaining an organized and clean work area behind the front desk, in the lobby and guest commons in compliance with company standards.
  • Job functions to include selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards.
  • Job functions to include collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying opportunities.
  • Periodic tours of the property to ensure the property is meeting brand standards.
  • Assists and provides reasonable accommodations in response to guest requests whenever possible and practical
  • Compliance with all company policies and procedures, including but not limited to the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities.

OTHER DUTIES

  • Responsible for maintaining overall hotel cleanliness, including assisting with cleaning any areas of the hotel as assigned by the manager when needed, including but not limited to front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas.
  • Cross training into the housekeeping and laundry areas so that assistance can be provided as needed.
  • Other duties as requested by the management team.

BENEFITS

  • Weekly Pay!
  • Competitive Wages
  • Great working environment
  • Employee Recognition Programs
  • Vision Insurance
  • 401(k) Savings Plan
  • Employee Assistance Program (EAP)
  • Employee Perks Program offering discounts to major companies

Compensation

Pay Ranges

Pay range information for the position you are applying for is below.

Disclaimer : Compensation may vary based on role, level, experience, length of time in a position, and

location. Candidates are not guaranteed to be at the high or low end of the compensation ranges

presented. The Company complies with applicable federal, state, and local minimum wage requirements.

For Colorado, Washington, California, Applicants Only :

Guest Services Rep Part Time - $13.50 - $22.73 Hourly

For New York City (Whitestone) Applicants Only :

Guest Services Rep Part Time - $32.88 Hourly

KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES

  • Ability to understand and communicate in English proficiently to interact with guests, associates and outside vendors.
  • Must be able to operate the property management system technology. Requires the ability to work through all shift reports and performing the audit function when necessary and assigned.
  • Ability to understand and follow documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to complete routine reports and correspondence.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
  • Ability to apply good judgment at all times.
  • Ability to deal with problems, address and solve guest-related issues.

ENVIRONMENTAL JOB REQUIREMENTS

While performing the duties of this job, the associate is regularly required to remain stationary; navigate the hotel and parking lot;

reach and handle; detect objects and controls; and detect sounds.

  • Occasionally required to position self to access low areas and traverse heights and remain stable while doing so.
  • Occasionally lift and / or move up to 25 pounds.
  • Occasionally push and / or pull carts and equipment up to 50 pounds.
  • While performing the duties of this job, the associate frequently works in outside weather conditions (depending on hotel).
  • The associate occasionally works in wet humid conditions (non-weather related), near moving mechanical parts, in the presence of fumes or airborne particles and toxic or caustic chemicals and risk of electrical shock.
  • The work environment will typically be at moderate to loud noise levels.
  • The associate may be asked to travel to help additional locations within a reasonable geography.

MINIMUM QUALIFICATIONS

High School Diploma or General Education Degree (GED); or one to three months related experience and / or training; or equivalent combination of education and experience.

ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.

4 hours ago
Related jobs
Promoted
Extended Stay America
Revere, Massachusetts

Guest Services Rep Part Time - $13. Guest Services Rep Part Time - $32. The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The position is responsible for assisting guests at all times, answer...

Extended Stay America
Burlington, Massachusetts

Guest Services Rep Part Time - $ - $ Hourly . Guest Services Rep Part Time - $ Hourly. The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The position is responsible for assisting guests at all...

Promoted
UMass Lowell
Lowell, Massachusetts

The Part-time Access Services Associate will contribute to the operation of UML University Library and the Access Services department by participating in: Interlibrary Loan, student assistant supervision, circulation desk functions, customer service, stacks maintenance, and other projects as assigne...

Promoted
Tufts University
Medford, Massachusetts

This is a part-time position at 25 hours per week and the salary range listed below will be prorated based on these part-time hours. The incumbent will also design, organize, lead, and evaluate innovative programming to ensure that students and alumni are prepared for careers after Fletcher, includi...

Promoted
American Consumer Panels
Middleton, Massachusetts
Remote

...

Promoted
The Minute Man Arc for Human Services Inc
Concord, Massachusetts

The nurse will provide, supervise and document health care services to all residential individuals in a developmental disability home in accordance with appropriate state standards and standards of nursing practice. Employee needs to be able to cope with a work environment that may be suddenly stres...

Guardian Angel Senior Services
Lynnfield, Massachusetts

Founded in 2003, Guardian Angel Senior Services is a family-owned company that was created from a dream that we could make a difference in the lives of seniors and go above and beyond the call of duty. As a caregiver at Guardian Angel Senior Services, you’ll build relationships, improve the qu...

Key Autism Services
Lawrence, Massachusetts

We are currently looking for Part Time Behavior Technicians!. Key Autism Services provides family-focused Applied Behavior Analysis (ABA) therapy services to bring about meaningful and positive change to individuals diagnosed with Autism Spectrum Disorder. We are Key Autism Services, and we are look...

HeiTech Services
Lawrence, Massachusetts

PART-TIME employees are expected to be available all five days, Monday through Friday between the hours of 7:45 am to 4:15 pm or for certain coverage times as needed at the site. As a PART-TIME Biometrics Technician (BT), you will be responsible for supporting the mission of a government program loc...

Eliot Community Human Services
Saugus, Massachusetts

You will have the opportunity to learn and work collaboratively with various child serving agencies including the behavioral health system, the Department of Children and Families, the Department of Mental Health, the education system, and local community resources. ...