Full-Time Stihl Technician (Zionsville, IN)

This position is located at :

25 Boone Village, Zionsville, Indiana 46077

Great Lakes Ace Hardware is growing and expanding! We are looking to add friendly faces to our existing team!

The ideal candidate for the STIHL Technician Position will be mechanically inclined and have experience in small engine repair and equipment maintenance, preferably with STIHL power equipment.

The preferred candidate will have the ability to show consumers how to properly use a wide variety of STIHL power equipment.

In addition, this candidate will be responsible for maintaining outstanding customer service, generate sales, merchandise product, own assigned departments and support the store management team.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Equipment Repair :

Ensures equipment is repaired, safe, and ready to process.

Orders repair parts as needed for equipment repair

Ensures proper check in and check out of equipment

Maintains repair schedule and regular maintenance schedules for all STIHL equipment

Identifies and notifies management of any pricing irregularities in the system

Customer Service & Sales :

Ensures customers are provided with the highest levels of customer service.

Greets all customers and assists in answering questions about merchandise and locating merchandising; uses The S.A.L.E.S.

process to help customers find everything on their lists.

Completes all company and departmental paperwork accurately, including Price Change Bulletins, Operation Actions, Red Tags, and Bin Tags.

Receives, opens, and unpacks cartons or crates of merchandise, checking paperwork against items received when required, and replenishes stock when necessary.

Displays and maintains merchandise on end caps, shelves, counters or tables following company plan-o-gram, building displays when necessary to attract customers and promote sales within specified guidelines by your management team.

Maintains on-hand integrity through inventory adjustment reports including; cycle count, negative on-hand.

Follows the nightly maintenance checklist to ensure proper store recovery and cleanliness.

Maintains familiarity with new products and ad merchandise.

Has sound awareness of surroundings, customers, etc. and practices loss prevention techniques to minimize shoplifting losses.

Working knowledge of the tools available to operate the store; including, but not limited to : RF Gun, Back Office Procedures and the use of Store Opportunities.

Follows GLA policies and procedures for all transactions. Engages the customer to ensure they are receiving all the benefits of being an Ace Rewards member and actively seeking participation from them.

Must be able to communicate effectively, and work with colleagues and customers effectively and professionally.

ADDITIONAL DUTIES AND RESPONSIBILITIES

Assists with color matching and mixing paint

Operates cash register by scanning all merchandise, engaging the customer through suggestive selling, proper tendering of each transaction, and thanking the customer for shopping at GLA.

Adhere to all company policies.

Participates in periodic team meetings.

A continuous pattern of regular and prompt attendance is required along with the ability to work a flexible schedule including weekends.