GENERAL SUMMARY :
Welcomes guests, determines individual needs and responds appropriately. Responsible for arranging for or providing direction / way-finding information or escort / transport to appropriate locations in the facility.
Ensures guest safety and satisfaction.
PRINCIPAL JOB FUNCTIONS :
1. *Commits to the mission, vision, beliefs and consistently demonstrates our core values.
2. *Greets and acknowledges all guests.
3. *Assesses guests needs and responds appropriately.
4. *Resolves crisis situations; initiates incident report process.
5. *Finds solutions for complex questions or guest concerns.
6. *Coordinates escort / transport needs received from Medical Center areas and physician offices via Vocera communication system.
7. *Operates wheelchairs to ensure the safety of the passenger at all times.
8. *Follows emergency procedures as appropriate.
9. Serves as a resource for internal / external customers to create an environment that fosters outstanding customer service.
10. Performs other Customer Care Program related duties as assigned (i.e. order supplies, update directories).
11. Participates in meetings, committees and department projects as assigned.
12. Performs other related projects and duties as assigned.
Essential Job functions are marked with an asterisk *. Refer to the Job Description Guide for the definition of essential and non-essential job functions.
Attach Addendum for positions with slightly different roles or work-specific differences as needed.
EDUCATION AND EXPERIENCE :
High School diploma or equivalency required. Minimum of one year experience in customer service or medical environment requiring frequent public contact required.
PHYSICAL REQUIREMENTS :
Physical Requirements are based on federal criteria and assigned by Human Resources upon review of the Principal Job Functions.)
DOT)-Characterized as medium work requiring exertion of 20 to 50 pounds of force occasionally, and / or 10 to 25 pounds of force frequently, and / or a greater than negligible up to 10 pounds of force constantly to move objects.
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