Platform Support Specialist

Brooksource
IN, United States
Full-time

Platform Support Specialist

Description

  • Implement appropriate system monitoring mechanisms to readily report system and platform status
  • Manage and report on software licensing and usage to contractual limits
  • Assist in the development and implementation of business solutions
  • Perform configuration or no code / low code changes
  • Implement security and access settings that comply with organizational requirements
  • Assist in platform integration activities
  • Help troubleshoot technical issues and provide support to resolve challenges and issues
  • Maintain healthy and performant software platforms using various vendor, application, compliance, regulatory best practices
  • Conduct release readiness activities to ensure stability

Requirements

Minimum education, skills and experience required.

  • Basic understanding of software development methodologies and principles
  • Basic understanding of meta data applications / platforms and SaaS delivery model
  • Strong problem-solving and analytical thinking skills
  • Excellent communication and interpersonal skills
  • Detail and action-oriented with a focus on quality and accuracy
  • Proactive approach to meeting organizational objectives
  • Willingness to contribute to projects and initiatives in team setting and meetings

Preferred education, skills, and experience.

  • Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent work experience)
  • 1-2 years of experience in a related technical role
  • Experience administering SaaS platforms
  • Experience with ADA and digital accessibility
  • Experience with regulatory and compliance processes
  • 20 hours ago
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