Platform Support Specialist
Description
- Implement appropriate system monitoring mechanisms to readily report system and platform status
- Manage and report on software licensing and usage to contractual limits
- Assist in the development and implementation of business solutions
- Perform configuration or no code / low code changes
- Implement security and access settings that comply with organizational requirements
- Assist in platform integration activities
- Help troubleshoot technical issues and provide support to resolve challenges and issues
- Maintain healthy and performant software platforms using various vendor, application, compliance, regulatory best practices
- Conduct release readiness activities to ensure stability
Requirements
Minimum education, skills and experience required.
- Basic understanding of software development methodologies and principles
- Basic understanding of meta data applications / platforms and SaaS delivery model
- Strong problem-solving and analytical thinking skills
- Excellent communication and interpersonal skills
- Detail and action-oriented with a focus on quality and accuracy
- Proactive approach to meeting organizational objectives
- Willingness to contribute to projects and initiatives in team setting and meetings
Preferred education, skills, and experience.
- Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent work experience)
- 1-2 years of experience in a related technical role
- Experience administering SaaS platforms
- Experience with ADA and digital accessibility
- Experience with regulatory and compliance processes
Platform Support Specialist
Implement appropriate system monitoring mechanisms to readily report system and platform status. Assist in platform integration activities. Help troubleshoot technical issues and provide support to resolve challenges and issues. Maintain healthy and performant software platforms using various vendor...
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