Director, IT Infrastructure

Primary Purpose :

Provide leadership and management for all services that are performed by the Technology Infrastructure Team in Comal ISD.

A focus on process, documentation and overall uptime are required.

Education / Certification :

• Bachelor’s degree in a specifically related field.
• CCNP, MCSE, Azure Solutions Architect or equivalent experience and expertise.

Special Knowledge / Skills :

• 1Ability to concentrate and communicate effectively (verbally and written).
• Excellent organizational and team participation skills.
• Ability to establish and maintain relationships with CISD, other districts, state and federal agency personnel who are involved in data processing.
• Ability to market and sell Comal ISD and the Technology Program to the community.

Experience / Other Requirements :

• Five years of technology management experience to include ten years of professional level experience in IT Administration (Server, systems, database or network)
• Experience managing five or more team members
• Operations, systems, data base or network system support (hardware or software level) or information technology management consulting.

Major Responsibilities and Duties :

• Provide Leadership for the Infrastructure Team.
• Provide strategies for future needs.
• Oversee and provide strategies for cybersecurity as well as provide reporting.
• Oversee continual education of Infrastructure Team members.
• Develop and maintain documentation.
• Coordinate across teams within the Technology Services Department.
• Coordinate and manage outside technical resources (contractor, telecom provider, service vendors, etc )
• Leverage Federal E-Rate funding for new technology procurement and ensure compliance with program rules.
• Ensure federal, state and local guidelines are followed for all reporting requirements.
• Attend workshops, conferences, and seminars approved by supervisor and read current professional publications to remain current in job responsibilities.
• Maintain a work environment that is professional, friendly, supportive, and responsive to employees and the community.
• Maintain the Technology Infrastructure budget.
• Typical responsibilities : develops strategy, methods, procedures, and timeframes for system improvements and refresh cycles.
• Identifies and recommends automated system enhancements and modifications.
• Reviews case error statistics to evaluate and / or develop corrective actions related to system design and use; provides input to IT analysts and programmers regarding service requirements and impact of design and / or changes.
• Responds to user inquiries by providing support and assistance in the definition of the problems addressed to application-specific staff and confers with IT staff and management to resolve related problems.
• Responsible for properly maintaining district records, adhering to all policies set forth by the district for records maintenance and learning the records retention schedule for department records.
• Other duties as assigned.

Supervisory Responsibilities :

Supervise all team members within the Infrastructure team.