Personal Lines Account Manager

About Us

At Griffin & Company Insurance, we are not your typical independent insurance agency and what makes us different, makes us better.

We are in the business of building long-term partnerships, of discovering what is possible for our clients and their future and exceeding their expectations in both the products we offer and the service we provide.

We are an independent agency that is focused on building relationships and partnerships not just selling insurance. We don’t just do what’s required we go above and beyond for our clients, seeing you as a long-term partner not just another sale.

We approach every new client as a new relationship; a partnership. We collaborate with you and get to know your life inside and out, taking both our understanding of the insurance industry and mixing in some creativity in finding you the right coverage for all of your needs.

Griffin & Company Insurance offers personal insurance, business insurance and employee benefits, with specialties in home insurance, auto insurance, life insurance, water well drillers insurance, special event insurance, church insurance and more.

Personal Lines Account Manager

Job Summary :

Day-to-day maintenance and servicing of assigned Personal Lines accounts, including but not limited to :

• Maintaining a high level of client service and satisfaction
• Marketing & placement of renewal accounts as appropriate
• Achieving agency account retention goals through proactive account rounding, up-selling of limits and coverages, and by providing extraordinary customer service

Essential Job Functions :

Responsible for providing effective client service via email and phone for all Producers and clients by using in-depth knowledge of company products and programs.

This position services a book of business by interacting with Producers, clients and insurance carriers to provide all levels of service to our clients.

• Assists the sales team in marketing and servicing insurance business.
• Assists Producers, underwriters, managers and clients in securing proposals for new and renewal business, client retention, account management, updating agency systems, certificates of insurance, policy changes, endorsements, inspection requests, billing and processing payments.
• Answers requests for information from Producers, underwriters and clients about insurance coverage.
• Identifies opportunities to upsell insurance based on client needs and then engages in such discussions with clients attempting to make additional sales.
• Troubleshoots client issues and resolves them quickly.
• Assists with policy-related issues in a timely manner.
• Works with insurance carriers to provide updated information when requested.
• Participates as needed in special department projects.
• Performs all other duties as assigned.

Qualifications :

• Georgia Property and Casualty License
• Personal Lines Account Management experience
• Thorough knowledge of brokerage operations, including procedures and applicable insurance laws / codes
• Proficient with Microsoft Office Suite, agency management system software (preferably AMS360), and carrier proprietary systems
• Excellent time management, organizational and verbal and written communication skills
• High degree of self-motivation and self-direction
• Keen attention to detail
• Confidentiality of financial, employee, and customer information
• Must be able to work with occasional instruction and supervision
• Ability to travel up to 10% of the time

Hours : Monday Friday, 8 : 30am to 5 : 00pm

Office Location : 2543 Lafayette Plaza Drive, Albany, GA 31707

Benefits :

• Hybrid or Remote Work Options
• Competitive Salary
• Health Insurance
• Dental Insurance
• Vision Insurance
• Disability Insurance
• 401(k)
• Paid Time Off and Paid Holidays

No Solicitation Notification to Agencies : Please note that Keystone Agency Partners and our Partner Agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies.

In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone Agency Partners will not consider or approve payment to any third parties for hires made.