Raines Co.
Your Future is Now
Position Summary : The Front Desk Agent is responsible for greeting guests in a courteous and efficient manner, handling inquires, checking-in / out, and reserving rooms.
We offer Medical / Dental / Vision benefits, a generous PTO program, points based bonus, daily pay, an Employee Referral bonus program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company.
Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world’s leading hotel brands as well as boutique hotels.
Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate.
Essential Functions
- Assisting guests efficiently, courteously, and professionally at all times
- Maintain a high level of service and hospitality
- Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner
- Post guest charges, collect payments and follow all cash handling procedures
- Handle guest mail and messages with respect to privacy and professionalism
- Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
- Be a great communicator to various departments and management on guest comments and concerns
- Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
- Have full knowledge of hotel safety and emergency procedures
Qualifications
- High school diploma, GED or equivalent
- Experience in customer service, forward-facing, or other guest related positions
- Proficient in Microsoft Office or similar computer applications
- Experience in the hospitality industry as a front desk agent, hotel receptionist or other guest services preferred
- Experience with brand or property specific PMS, Quore, PBX and other hotel related systems preferred
- Must speak English fluently.
- Must have excellent written and oral communication skills.
- Problem solving, reasoning, and ability to multi-task and interact with people under pressure.
Raines is proud to be an Equal Opportunity Employer
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace.
We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This description is a summary of primary responsibilities and qualifications.
The job description is not intended to include all duties or qualifications that may be required now or in the future.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Pre-employment background check required.
Front Desk Agent
The Front Desk Agent is responsible for greeting guests in a courteous and efficient manner, handling inquires, checking-in/out, and reserving rooms. Experience in the hospitality industry as a front desk agent, hotel receptionist or other guest services preferred. Respond quickly to incoming calls,...
Front Desk Agent
The Front Desk Agent is responsible for greeting guests in a courteous and efficient manner, handling inquires, checking-in/out, and reserving rooms. Experience in the hospitality industry as a front desk agent, hotel receptionist or other guest services preferred. Respond quickly to incoming calls,...
Hotel Front Desk Agent
We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. ...
Front Desk Agent
The Front Desk Agent is responsible for greeting guests in a courteous and efficient manner, handling inquires, checking-in/out, and reserving rooms. Experience in the hospitality industry as a front desk agent, hotel receptionist or other guest services preferred. Respond quickly to incoming calls,...
Front Desk Agent
The Front Desk Agent is responsible for greeting guests in a courteous and efficient manner, handling inquires, checking-in/out, and reserving rooms. Experience in the hospitality industry as a front desk agent, hotel receptionist or other guest services preferred. Respond quickly to incoming calls,...
Front Desk Agent
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels.Our associates around the globe are passionate about serving ou...
Front Desk Agent
The Front Desk Agent is responsible for greeting guests in a courteous and efficient manner, handling inquires, checking-in/out, and reserving rooms. Experience in the hospitality industry as a front desk agent, hotel receptionist or other guest services preferred. Respond quickly to incoming calls,...
Hotel Front Desk Agent
We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. ...
Part-Time Guest Services Agent
Are you keen on joining the team at Bridge Hotel Partners, LP C/O KB Hotels LLC in Waco, TX as a Guest Services Agent? We are in search of an individual to join our new Cambria luxury hotel who is enthusiastic and devoted to providing exceptional service to ensure each guest enjoys a remarkable. To ...
Evening/Weekend Front Desk/Sales Associate
Manage the front desk to greet and check-in clients and prospects when they enter the studio. The purpose of the Sales Associate is to assist the General Manager with new membership sales by bringing new members to the studio and booking them into Intro Classes. ...