Operational Lead - Newton, MA

WHO WE ARE

Veterinary Emergency Group (VEG) is a rapidly growing emergency company with hospital locations across the United States.

Our mission is helping people and their pets when they need it most. We are revolutionizing emergency medicine with a customer first mentality and a true, employee-centric work environment.

TALENT + CULTURE AT VEG

At VEG, we want people and their pets to feel safe, secure, and valued; we want our employees to feel the same way. What we’re aiming to achieve on the customer side is equivalent in nature to what we want for our employees : to have the best experience possible.

With the highest NPS score in our industry, we’re ready to ensure that VEG remains the place where the best and brightest in the emergency world not only want to work, but stay and grow.

For our customers and their pets, we strive to find a way to say, yes. We do the same and more for our teams. In fact, VEG is one of this year’s nominees for INC Magazine’s Best Places to Work!

WHO WE NEED

We are looking for a talented, friendly, and energetic Ops Lead to join the VEG family! You are someone who is energized by helping people.

In fact, you LOVE people and are passionate about solving their pet problems. Someone who is excited by providing and guiding exemplary customer service ensuring for a smooth and seamless experience for our customers.

WHAT YOU’LL DO

• Drive the customer experience and the VEG triage including, but not limited to providing a 3D experience, modeling the way, executing our spikes, rounds participation
• General hospital maintenance including, but not limited to : cleaning, laundry, stocking, and inventory.
• Drive the customer experience and host the VEG triage
• Manage customer wait times
• Handle all phone inquiries, transfer calls to appropriate party
• Ensure prompt greeting for customers and their pets
• Oversee reception desk is tidy and the refreshment center fully stocked
• Supervise that customer / patient information is entered accurately in company software, payments are processed correctly
• Manage cash drawer reconciliation and oversees EOD processes
• Confirm the front desk is covered, managed and maintained at all times
• Train and monitor new hires in daily front desk processes and operations
• Manage inventory counts and audits for all hospital products and supplies
• Manage inventory controls such as reorder points, expiration dates and product turnover
• Maintain spend within budget set by HM
• Develop and maintain contacts for vendors, service reps and drug reps
• Drive upkeep and organization of storage room, pharmacy and any other areas supplies are stored
• Maintain log of all invoices
• Ensure all stock areas meet OSHA guidelines for safety
• Lead communication regarding inventory with the team
• Lead training on inventory management

WHAT YOU NEED

• Prior experience with animals in a veterinary environment is a major plus!
• Must have 1-2+ years of supervisory experience
• Have a servant leadership mentality and lead by example
• Knowledge of Infinity / ImproMed is a major plus

WHY YOU SHOULD CHOOSE US

Because emergency is all we do, so we do it best! We also offer :

• Industry-leading compensation
• Something new every day - you’ll never be bored in emergency medicine
• We build our hospitals from scratch. You’ll be using all of the latest equipment and technology.
• Generous employee pet discount
• Referral rewards - tell your friends why they should come work for VEG too!
• Health , Vision, and Dental Insurance
• 401K w / company match
• Paid parental leave - 10 weeks of paid leave at 100% of regular salary
• Unlimited Continuing Education opportunities - we want to help you grow in your career!
• Flexible work schedules for a true work-life balance
• Growth and relocation potential
• Groceries sent to the hospitals weekly for the staff to enjoy, monthly and quarterly contests, quarterly hospital outings, company-wide retreats, etc!
• Lastly, because while our work is serious, we believe that it should also be fun!

VEG celebrates diversity and is committed to creating an inclusive workplace that represents a variety of backgrounds, perspectives, and skills.

You've found the equal opportunity employer you are looking for. We can't wait to meet you!