Patient Financial Counselor

Join our team which is committed to the delivery of the highest quality healthcare service. We are seeking a Patient Financial Counselor who is self-motivated, energetic, and a take-charge individual.

In order to make an application, simply read through the following job description and make sure to attach relevant documents.

Responsibilities :

• Assist clients with applying and understanding the Sliding Fee Program, BadgerCare Plus, or related programs in the client's language or with interpretation services.
• Work closely with outside agencies / organizations to assist and advocate for clients with difficult or complex issues relating to BadgerCare Plus, ACA, or the Sliding Fee Program.
• Internal and external outreach activities regarding the availability of the Sliding Fee Program, BadgerCare Plus, Affordable Care Act, and related programs.
• Responsible for preparing and maintaining detailed accurate documentation required for eligibility, consistent case coordination, follow-up, and review of cases with Sliding Fee Scale, BadgerCare Plus, or related programs in the organization's Practice Management software.
• Responsible for attending and retaining information related to educational and training opportunities for the Sliding Fee Program, BadgerCare Plus, and additional programs as required.
• Answer all inquiries (phone, electronic, in-person) relating to patient billing questions, patient / insurance-related questions, Sliding Fee Program, BadgerCare Plus, Affordable Care Act, and any other internal or external payment options / programs.
• Receive and respond to all collection agency vendors, attorneys, or others concerning patient accounts.
• Work with a collection agency to refer patient accounts and report payments.
• Document all interactions in the EHR, concisely, and accurately to facilitate a comprehensive and accurate account history.
• Accept payments, set up payment plans, and, where applicable, complete daily site deposits and maintenance of site change funds.
• Work closely with other departments within the Revenue Cycle to answer patient concerns and questions fully and accurately.
• Display empathy and understanding when interacting with patients, maintaining composure in difficult situations.
• Provide Medicaid / Badger Care enrollment assistance.
• Process and apply the Sliding Fee scale application.

Qualifications :

• High school diploma or GED.
• Superior oral and written communication skills.
• Working knowledge of computers and office applications software.
• Ability to relate well to people from diverse ethnic and cultural backgrounds.
• Strong understanding of insurance preferred.

J-18808-Ljbffr