Job Description
Job Description
Who Are We?
We are Jefferson Dental & Orthodontics and we believe in taking a personal approach to dentistry. Since our humble beginnings in Texas in 1967, we’ve been a trusted friend for our patients near and far.
At Jefferson, we understand it takes more than clinical excellence to earn a patient’s trust. It’s of the utmost importance that we all see the patient as a unique individual and demonstrate that their care plan is designed around each of their needs.
We’ll do whatever it takes to put a smile on each patient’s face, so the rest of the world can see how amazing it is. We truly change people’s lives.
Do you want to be a part of our life changing team?!
Our Front Desk team members, otherwise known as Patient Concierges, provide 5 star patient experience, serving as the first impression and final memory for the interactions at Jefferson.
Patient concierges greet patients; engage in open, educational communication to provide overview of visit and address questions or concerns;
process patient paperwork and insurance verifications; and schedule patient appointments including new patients, recall, or emergencies.
Patient Concierges are also cross-trained on basic back office functions to help support the 5-star patient experience.
What You’ll Do
- Provide excellent customer service to patients
- Be the first impression welcoming patients to the office and the final friendly face they see after their visit
- Perform administrative duties such as assisting with patient paperwork, scheduling appointments, verifying insurances, and other front office duties as assigned
Who We’re Looking For
- Someone dedicated to going above and beyond to ensure the best customer service and experience
- Excellent communicator and motivator to confidently educate our patients; lead our teams by building relationships of trust, open communication, and a collaborative office culture
- Well-organized, adaptable individual who is comfortable managing diverse teams while handling changing priorities
The Perks!
- Competitive pay and bonus structure starting salary $13 / hour and bonuses of up to $800 / month*!
- New Grads welcome!
- Growth and advancement opportunities for leadership roles
- Vacation and PTO
- $25,000 of Company-paid Life Insurance
- Wide variety of additional benefits including :
- Medical
- Dental
- Vision
- Short-term and Long-term Disability
- Health Saving Account
- Flexible Spending Account
- Dependent Care Spending Account
- Supplement Life Insurance for you or your dependents
- 401(k)
- Accident
- Critical Illness
- Identity Protection
- Team Member Assistance Program
Basic Qualifications
- Customer service experience
- High School Diploma or equivalent required
- Intermediate Microsoft office proficiency, specifically Excel, Outlook and Word
Preferred Qualifications
- Dental office management experience, especially in a multi-specialty office, highly preferred
- Knowledge of Dentrix and Dolphin dental software
- CPR-BLS, RDA, or other related dental certifications
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