Responsibilities
Models company culture, values, standards and best operational practices based on the We Believe Behavioral Framework
Acts as manager of supported practice in Operations Manager's absence
Plans and prepares work schedules and assigns team members to specific duties
Work with team members to help develop successful patient communication skills and facilitate learning
Creates team focus on the execution of the Owner Dentists Clinical Culture to support the PPE
Assisting in driving year over year revenue and profit growth
Ensure adherence to cash management and accounting protocols
Provides feedback regarding specific tactics that change financial and patient outcomes such that the rest of the organization can benefit
Provide effective leadership, coaching and mentoring to identify and implement opportunities for improvement
Ensure office is following PDS standards in respect to facility cleanliness and maintenance
Lead and participate in daily huddles and all other meetings as required
Demonstrates stewardship of the PDS Brand making decisions consistent with the PDS Brand framework
Subject Matter Expert in executing PDS’ processes, systems and tools, while actively contributing to their improvement
Catalyst for the Perfect Patient Experience and HC Handoff are executed to gain Patients for Life
Supports Clinicians education and referrals regarding the Mouth-Body Connection
Maintains an appropriate professional appearance and demeanor in accordance with company policies; addresses others professionally and respectfully
Ensures Compliance with Company policies, as well as State, Federal and other regulatory bodies
Other duties and responsibilities as assigned
Qualifications
High School Diploma or general education degree (GED)
Preferred
Prior course work or on-the-job training in the fields or dentistry, insurance, or business
Knowledge / Skills / Abilities
Results Oriented (Energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results)
Effective Team Builder (Character / Integrity; communicates openly; willingness to confront; motivator / inspirer; educator / trainer, promotes learning;
effective assessor of talent; consistent)
Patient Advocate (flexible and adaptive; empathetic; passionate; ethical)
Process Focused Operator (data driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient)
Financial Acumen (understands profit drivers; utilizes metrics to manage; builds the financial understanding of team members and clinicians;
understands local market drivers and competition)
Influencer (active listener / observer of behavior; builds trust with those requiring coaching; creates a win / win need for change;
tailors coaching style to the individual’s needs; recognizes and celebrates improvement to sustain change)
Self-motivated, reliable individual capable of working independently as well as part of a team
Ability to multi-task effectively without compromising the quality of the work
Excellent interpersonal, oral and written communication skills
Ability to handle and maintain extreme confidentially team member records, Patient records, and compensation information, etc.
Organized, detail-oriented individual able to work in a fast-paced environment
Benefits
- Medical, dental, and vision insurance
- Paid time off
- Tuition Reimbursement
- 401K
- Paid time to volunteer in your local community
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