Desktop Analyst

Location Site : Salem Hospital Main Campus

Department : SH IS Solution Center

Position Type : Full Time

Start Time : 8 : 00

Pioneering healthcare since 1896, Salem Health is a top workplace offering highly competitive pay where you can make a difference in the lives of those in the community where you live.

Through incorporation of Lean driven principles, staff are able effect change in the organization to solve problems, and drive continuous improvement.

As an employer of choice, we are devoted to assuring that we provide a safe, healthy, and patient-centric workplace, while keeping staff wellbeing and satisfaction top of mind.

We invite you to learn more about our wonderful community : There's something about Salem, Oregon!

Your Role With Us :

At Salem Health, Desktop Analysts act as the technical escalation point for Tier I and II Desktop Technicians, by providing guidance, instruction, and input concerning potential technical issues.

This role manages escalation queues using department protocols to ensure a timely and efficient resolution and p

roactively works to correct root causes of incidents to keep them from happening in the future.

Core Functions :

• Manages escalation queues using department protocols to ensure a timely and efficient resolution. Proactively works to correct root causes of incidents to keep them from happening in the future.
• Develops and maintains documentation around Desktop supported hardware, software, services, and procedures according to vendor and industry recommendations.
• Aids in project work as assigned including but not limited to providing hardware, software, and configuration suggestions and deploying hardware and software.
• Participates in Lean activities to reduce waste in work processes and independently checks own work for removal of waste.
• Manages Business Continuity Access (BCA) workstations in the environment, including community connect deployments.
• Develops and maintains a support structure for applications not currently owned by another team within Information Services.

Works collaboratively across teams to expand and solidify an escalation path for all applications.

• Provides scheduled on-call support for troubleshooting and resolution of any escalated Desktop work, this may include remote or onsite support as needed.
• Test newly on-boarded hardware and software for compatibility, maintainability, and reliability. Consult with non-IS groups about new technologies.

Total Rewards Offerings :

Salem Health's comprehensive benefits package prioritizes your mental and physical health, financial stability, family obligations and professional growth.

• Relocation assistance available for qualified positions
• Full comprehensive medical, dental, and vision plans
• Basic and voluntary life insurance
• Short and long-term disability
• Live Well Wellness Program
• Employee Assistance Program (EAP)
• 401(K) retirement plan with employer contributions.
• Generous paid time off (PTO) accrual and holiday pay
• Onsite fitness center with 24 / 7 badge access
• Education assistance program
• Public service loan forgiveness (PSLF) eligible employer https : / / studentaid.gov /
• Food and drink discounts in the cafeteria.
• Impressive discounts offered by Nike, Adidas, Carhartt and others.

Background / Expertise :

Bachelor's Degree in Information Technology, Computer Science, Business Administration, or Healthcare OR eight (8) years related work experience;

OR equivalent combination of education and experience where each year of education equates to two (2) years of experience.

• Four (4) years of experience will be substituted for an Associate's Degree and eight (8) years of experience will be substituted for a bachelor's degree.
• Minimum of three (3) years of IT, Healthcare, or related experience required.
• Dell Certified within six (6) months of hire date or moving into this position required.
• Ability to work in department and interdepartmentally to articulate ideas, negotiate resolution of issues, and achieve objectives;

strong verbal and written communication skills to provide instruction to staff and technical assistance to users.

Strong and proven history of customer service skills in dealing with difficult and escalated issues; able to create and track project plans.

Strong organizational and time management skills; ability to adapt quickly to changing priorities; experience with IT Service Management tools preferred.

Salem Health Hospitals and Clinics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, genetic information, or any other status or condition protected by law.

Salem Health Hospitals and Clinics is committed to providing access, equal opportunity and reasonable accommodation for applicants.

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and / or to receive other benefits and privileges of employment, please contact my.

recruiter@salemhealth.org