Referral Coordinator- Referral Initiative- Physician Practice

Overview

Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members.

Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Referral Coordiator manages the referral process for referrals originating from HMH Physician Services Division to other physician practices or to HMH Network Facilities.

Ensures that all initiated referrals are completed and reported back to the HMH referral source and organizes effective reporting on status of referrals for all stakeholders.

Training (1 month) is in person; subsequently 2 days in office / 3 days remote

Responsibilities

A day in the life of a Referral Coordinator at Hackensack Meridian Health includes :

Referral Process :

• Responsible for overseeing the referral process for the providers assigned.
• Ensures key elements such as accurate data entry of demographic information, referral specialty and destination and authorizations (if needed) are completed.
• Works with providers to identify urgent versus routine referrals for services and prioritizes workflow accordingly.
• Assures that any associated order is also placed in the EMR to validate the referred service.

Scheduling Process :

• Responsible to assure that the referred service is scheduled and that the patient is aware of their appointment. This will involve interactions with the referring office, the consulting office, the Patient Access Center and the patient themselves.
• As the appointment is confirmed be responsible for entering the status into Epic for stakeholders to be aware of the status of the referral.

If the patient is not able to be seen or has not accepted the appointment for service will be responsible for alerting the referring provider.

Communication / Reporting Process :

• Responsible for following up with the patient and the consulted provider to assure the patient kept their appointment and were seen for the service.
• Responsible for interacting with consulting service to assure that a status report and / or assessment is generated and is forwarded back to the referring provider and that the referring provider is alerted that the report is available for their review.
• Responsible for updating referral status in EMR and generating any status reports as needed by stakeholders.
• Participate in any performance improvement activities to address Referral Loop closure deficiencies, patient satisfaction issues and provider satisfaction concerns.

Patient Satisfaction :

• Promotes patient satisfaction through demonstrated commitment to providing excellent service by interacting in a friendly, helpful manner.
• Communicates potential patient satisfaction issues to the manager.
• Keeps informed regarding the practice's performance on patient satisfaction surveys and works to improve overall satisfaction.

Other Duties as Assigned :

• Complete all other assigned duties and projects in a timely fashion.
• Actively participate in all required meetings.

Qualifications

Education, Knowledge, Skills and Abilities Required :

• High School diploma, general equivalency diploma (GED), and / or GED equivalent programs.
• Two years progressively responsible medical receptionist / medical office experience

Education, Knowledge, Skills and Abilities Preferred :

• Secretarial science education or comparable experience preferred.
• Post High School course in medical terminology and secretarial skills preferred.

If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!