IT System Administrator Acquisition Support

About the Job

The IT System Administrator Acquisitions Support will report to the Field IT Services Manager.

• Field position requires extensive travel, work hours may include a nonstandard workweek, and overtime, while minimized, is expected
• Remote support desktop, laptop, iPad, network equipment, and medical devices
• Order or Purchase, install, and maintain equipment such as printers, scanners, etc.
• Troubleshoot, diagnose, and resolve hardware, software, and other network and system problem
• Install and configure remote monitoring software on workstations, servers
• Open call support and troubleshooting (GoLive)
• Set up accounts and workstations
• Work with cross-functional team to coordinate equipment and network deployment plan
• Configuration of network electronics based on customer requirements
• Understanding various network, and data closet components
• Troubleshooting and problem resolution independently or as part of a team
• Focus on providing a high level of customer satisfaction throughout the solution delivery process
• Maintain daily communications to ensure resolution and proper follow-up
• Ensure that L2 / L3 testing has been completed before leaving the customer site
• Identify and escalate situations requiring urgent Attention
• Review and maintain written process documentation (Daily Todo List)
• Follow up with users to ensure the issue has been resolved
• Inform management of recurring problems
• Build an internal wiki with technical documentation, manuals, and IT policies (IT Glue as the repository)
• Assist with project-based work
• Provide Weekly and Monthly Project Status Reporting to Infrastructure Management
• Ability to work beyond standard work hours (nights / weekends) if needed during periods of peak activity

Requirements

• Over 5+ years related work experience
• Experience in High Availability and distributed systems, Windows administration, troubleshooting, and support
• Excellent debugging skills across a variety of integrated platforms
• Knowledge of networking, including AD, DNS, DHCP, firewalls, load balancers, and IP routing
• Software (Windows 8 & newer, Mac OS X, Office Suite, Google Apps)
• Hardware (Mac, PC, Printer, Scanner, VOIP Phone)
• Client Connectivity (Ethernet, TCP / IP, and VPN)
• Optical Medical Device Equipment a Plus
• Oral and written communication skills
• Team interaction and Attention to detail
• Possess and maintain a valid driver’s license with acceptable driving record and ability to be insured.

Benefits

• Medical / Dental / Vision / Life / STD / LTD
• Employee Vision Discount Program
• 401(k) with Match
• HSA / FSA
• Paid Holidays
• Benefits applicable to full Time Employees only.

Physical Demands

• This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.
• Ability to work at excess heights.
• Ability to lift up to 90 pounds.
• Ability to stand for extended periods of time, climb, kneel, stoop, bend, reach overhead, carry, walk, sit, lie down, pull / push with hands, talk and hear, and remain alert and aware for the duration of the call.
• Ability to climb ladders, tolerate confined spaces and heights.
• Ability to work and / or travel in adverse weather conditions.
• On-site technical testing and assessment may be required.

Travel Requirements

Between 50% and 75%