Customer Care Agent

VRC Companies
Anchorage, AK, US
Full-time

Job Description

Job Description

Description :

Title : Customer Care Agent

Reports To : Customer Care Manager

Summary : This position is responsible for interacting with customers to provide information in response to inquiries about services and handling / resolving complaints.

Essential Functions :

  • Train, explain tasks, and assist in the solution of customer problems.
  • Answer incoming phone calls, faxes, emails and respond to customer requests.
  • Identify and assess customer’s needs to achieve satisfaction.
  • Handle complaints and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
  • Go the extra mile to engage customers.
  • Key in new box information for all accounts.
  • Data entry includes making computerized location changes, assigning customers new departments in the computer, and sending computer input to printer for printouts.
  • Responsible for taking paperwork from the ready to be filed tray and placing it in each customer’s folder.
  • At the end of each month, responsible for storing the previous month’s files in VRC boxes.
  • Work on special projects as required by the Customer Service Manager or Director of
  • Operations or as needs arise.

Requirements : Competencies :

Competencies :

  • Ability to work on a team including with the Customer Service Manager and Director of Operations to ensure proper customer service is being delivered.
  • Must have some computer knowledge.
  • Must be able to work with internal office personnel, sales & development representatives, records center personnel, and management.
  • Ability to work with external customers, potential customers, vendors, and suppliers.
  • Able to retain knowledge of services lines, prices, and delivery times.
  • Ability to multi-task, prioritize and manage time effectively.
  • Flexible, spontaneous, and able to deal with the unexpected.

Work Environment : Must be able to tolerate heat in the summer and cold in the winter.

Physical Demands : While performing the duties of this job, the employee is regularly required to stand and walk. The employee is occasionally required to sit, climb / balance, stoop, kneel, or crouch.

Must be able to reach, handle, carry, and lift between 10 lbs. and up to 50 lbs. While performing job duties, the employee is regularly required to talk, hear, read, and identify numbers for accurate order filling and receiving of material.

Education and Eligibility Requirements :

  • One (1) years’ experience.
  • Knowledge and ability-English and grammar.
  • Pleasant telephone voice / manner.
  • Ability to operate simple office equipment sufficiently to perform the job.
  • Typing skills (preferably 45-55 wpm) with 95 100% accuracy.
  • Must have proven customer support experience.
  • Must know 10-key by touch.

Other duties : Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the applicant for this job.

Activities, duties, and responsibilities may change at any time with or without notice.

5 days ago
Related jobs
estaffing Inc
AK, United States

Regardless of your background,</p> <p style="margin-bottom:13px">Are you a <b>Customer Care Agent </b>looking to pivot your career towards <b>Salesforce Administrator </b>Functional Consulting? Your opportunity for career advancement and an hourly pay...

Promoted
Signature Flight Support Corporation
Anchorage, Alaska

Maintain safe, clean and secure ramps and operations. ...

Promoted
The Sherwin-Williams Company
Anchorage, Alaska

Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and r...

Alaska Airlines
Anchorage, Alaska

The Ramp Service Agent (RSA) works in a fast-paced environment performing below wing functions and keeping flights running smoothly and safely. Maintain ramp and warehouse areas. ...

Fedex Ground
Anchorage, Alaska

Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs. The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to...

Professional Career Solutions
Anchorage, Alaska

We're looking for candidates with great customer service skills to fill our Remote Customer Service role!. Previous experience in customer service or sales is a plus. We're seeking someone who is great with people, building relationships, and putting customers first. Ability to listen to and underst...

United Auto Sales
Anchorage, Alaska

OR part-time Automotive Customer Care Associate - Customer Service Rep. BECOMING OUR AUTOMOTIVE CUSTOMER CARE ASSOCIATE - CUSTOMER SERVICE REP. This Automotive Customer Care Associate - Customer Service Rep position is. Your passion for customer satisfaction drives you to answer every inquiry thorou...

Aimbridge Hospitality
Anchorage, Alaska

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels.Our associates around the globe are passionate about serving ou...

VCA
Anchorage, Alaska

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. We are seeking an experienced Client Service Representative to join our team. Customer service functions, including: greeting visitors,...

Marshall Retail Group
Anchorage, Alaska

InMotion partners with the hottest brands like Apple, BOSE, Beats, RCA and Skullcandy, making sure we bring a diverse selection of cutting-edge electronics to our customers!. ...